Global Business Solution Manager Sensor Support, WIESBADEN
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Global Business Solution Manager, Sensor Support
Apply locations Germany - Wiesbaden-Delkenheim time type Full time posted on Posted Yesterday job requisition id 31084579JOB DESCRIPTION:
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in medical devices, diagnostics, nutrition, and branded generic medicines. Our goal is to improve the lives of more than 3 billion people by decade's end – reaching 1 billion more than we do today, each year. Our 113,000 colleagues serve people in more than 160 countries.
About the Position:
The healthcare landscape has dramatically evolved during the last several years. Consumers expect to have more control over their information and care decisions in a personalized and accessible environment. In order to be successful in this space, it is imperative Abbott creates a best-in-class customer experience through a leading digital ecosystem that is personalized and builds trust across all of Abbott’s channels.
Our Diabetes Care division has a pipeline with products that are squarely focused on the consumer. With revenue of >$5B in 2023, is a global leader in providing life changing technology for the management and treatment of people living with chronic conditions including Diabetes.
As Global Business Solutions Manager, this position reports to the Senior Director, Global Customer Experience (GCX) and will be part of the Global Experience Innovation team (GXI) in GCX. The goal of GCX is a unified, consistent, and best-in-class customer experience and this position will be responsible for designing, developing, and prototyping solutions and services based on input of Global Market Insights (GMI), Global Experience Operations (GXO) and Global Commercial Operations (GCO). You will design solutions throughout Customer journeys which are anchored to five Signature Moments aligned with business priorities/stakeholders. By rapidly prototyping and evaluating, this position will be actively inputting into strategic planning of solutions, processes and service development ensuring efficient scalability, speed and value creation.
Key Responsibilities
Responsible as global owner for one of the five Signature Moments which are extensively described along the Customer Experience Blueprint & Roadmap.
Work closely with the Global Product Owners and have a high level of understanding of the status of each Service they are responsible for to stay connected with major workstream progress and deliverables.
Work seamlessly within Global Experience Innovation and global owners of other Signature Moments to ensure consistency and alignment of purpose to attain the GCX goal of unified and best-in-class customer experience.
Lead the prototyping, testing and iterating of business solutions you are designing, and working closely with Data & Analytics team to evaluate the feasibility and scaling of solutions.
Adopt agile ways of working to rapidly innovate solutions and/or processes while engaging with pilot markets and Business Partners to identify key results and performance metrics to drive customer acquisition and/or retention.
Qualification & Skills
Bachelor's degree in Marketing, Digital Marketing, Psychology, Behavioural Sciences background or an equivalent qualification; Master's degree is a plus
At least 7-10 years of experience in digital marketing, with a focus on customer experience optimization
Strong understanding of CRM, SEO, SEM and digital marketing channels, including social media
Professional experience in at least two different categories, ideally one of which Mass-Market/FMCG
Proficiency in marketing automation and analytics tools
Customer-centric mindset and a deep understanding of customer behaviors
Proven track-record of successful delivery experiences through digital marketing
Action and solution-oriented; self-driven, pro-active and hands-on
Good analytical skills
Demonstrates deep understanding of empathy along overall Customer Experience as well as specific touchpoints
Team-player who enjoys taking on accountability and connecting with people in an international team.
Ability to work with Cross-Functional teams where sharing is caring attitude is a must.
Proven experience in test-and-learn methodologies and ability to document and quantify their effects.
Excellent communication skills in English and proficiency in a second language preferred but not a must.
Ability to collaborate effectively with global stakeholders across multiple time zones and non-traditional work hours.
Travel up to 30% will be required.
Working At Abbott
At Abbott, you can have a good job that can grow into a great career. We offer:
Training and career development, with onboarding programs for new employees and tuition assistance.
Financial security through competitive compensation, incentives and retirement plans
Health care and well-being programs including medical, dental, vision, wellness and occupational health
Paid time off.
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Customer ServiceDIVISION:
ADC Diabetes CareLOCATION:
Germany > Wiesbaden-Delkenheim : G01ADDITIONAL LOCATIONS:
WORK SHIFT:
StandardTRAVEL:
Yes, 25 % of the TimeMEDICAL SURVEILLANCE:
Not ApplicableSIGNIFICANT WORK ACTIVITIES:
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locations Germany - Wiesbaden-Delkenheim time type Full time posted on Posted TodayAbbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.
The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.
We invite you to explore opportunities at Abbott , to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.
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