Senior Director Customer Services, ESSEN

Here at Brenntag we currently have an opening for a Senior Director, Customer Services.

This role will lead and steer the overall planning,development, performance and maintenance of the Customer Services agenda in BSP.

Please note that this role can be based anywhere in the world, but ideally within Europe.

YOUR ROLE & RESPONSIBILITIES

• Strategise and plan policies andprocedures to facilitate ‘Top of Class quality customer service experience
• Lead the conceptualization of performancemetrics and service levels/requirement
• Global oversight & alignment ofrelevant training and quality assurance programs
• Global liaison between Customer Servicesand BSP Business Units
• Oversight of Customer Services inrespective regions

YOUR PROFILE

• Multiple years experience within Customer Services Management

INTERESTED?

We look forward receiving your application.

Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.

Brenntag is the leading global distributor of chemicals and ingredients, committed to connecting customers and suppliers within networks.We add value for our customers and partners every step of the way: through our product knowledge, innovation, and sustainable solutions, combined with our passion for service excellence and commitment to safety..

Headquartered in Essen, Germany and with more than 17,500 experts at about 600 locations in 72 countries, our two global divisions, Brenntag Essentials and Brenntag Specialties, offer a full range of industrial and specialty chemicals and ingredients. Therefore, our clients and partners can count on us for global reach combined with local agility and execution.

As an employer, we embrace diversity and foster a sense of community and collaboration in an environment where employees are encouraged to share ideas and work together. We engage our employees in the company’s mission for collective success, by building long-term stability and safety through trust and clarity across the organization. We believe in empowering our employees to reach their full potential and shape the future.