Senior IT Support Engineer, WARSAW
- 3+ years of experience in a similar role (3rd line support)
- Experience designing and deploying solutions for large, complex global organizations
- Analytical and structured approach to design, process, and advanced troubleshooting
- Expert-level experience supporting cloud-based and SaaS applications, including Okta, Google Workspace (formerly G Suite), Microsoft 365, Azure Active Directory, Slack, Atlassian products, etc
- Experience in the deployment of cloud-based & hybrid workstations.
- Strong knowledge of End User Compute security practices
- Exposure to MDM products like Jamf and Intune
- Experience with Service Desk ticketing systems such as Jira
- Good understanding of networking, TCP/IP, DNS, DHCP etc
- Strong experience with scripting (Python, JavaScript, Go, Ruby, PowerShell, or a language of your choice)
- Strong experience with public cloud providers (AWS, GCP, Azure)
- Expert-level knowledge of and the ability to perform advanced troubleshooting on browser-based applications.
- In-depth knowledge of various IT systems, including email, document storage, identity, device management, VDI
- In-depth knowledge of best practices around data security and identity management
- Strong documentation skills with an eagerness to teach others
- You are comfortable in a fast-paced environment where you communicate daily with world-class talent from our global teams.
- You are positive and committed, with a 'can-do' attitude and a flexible approach.
- You are a problem solver and a forward thinker.
- You are a self-starter: you thrive on taking ownership of initiatives with limited oversight.
- You have excellent time management and know how to manage multiple priorities, breaking large projects into manageable pieces.
- You have excellent verbal and written communication skills in English.
At Mangopay, our mission is to power the payment infrastructure and payment operations of the world's biggest and most exciting marketplaces & platforms.
We provide marketplaces and platforms with powerful modular payment and regulatory solutions. Since 2013, we have enabled the success of some of the biggest names in e-commerce, retail, and cutting-edge platforms such as Vinted, Rakuten, Chrono24, La Redoute, Wallapop and over 2,500+ more.
Our team of 400+ is spread across Europe, with offices in Berlin, Dublin, Luxembourg, London, Madrid, Paris, and Warsaw. In an environment where marketplaces and fintech ventures are thriving, we're actively seeking exceptional individuals to tackle the challenges in our field and contribute to our growth. Our commitment to diversity is unwavering, and we are dedicated to promoting employee well-being, inclusivity, and equal opportunities. Joining Mangopay means you’ll be part of a dynamic, flexible, and rapidly growing team.
Job Description
The Workplace Technology team is responsible for providing the right technology tools to enable Mangopay colleagues globally to do their work effortlessly. Our role is to make the rest of our colleagues as awesome as possible through the brilliant delivery of usable technology.
We are passionate about enabling our colleagues to communicate, collaborate and work effectively, and Workplace Technology provides the tools, systems, and services that support this.
Ultimately, we seek an individual capable of delivering benefits to our stakeholders, improving User Experience, and driving value by allowing our colleagues to work, collaborate & innovate in the most effective & frictionless way.
About you