Service Desk Agent with English and German w TopTalents, KRAKÓW

Zakres obowiązków / opis stanowiska Your responsibilities

• processing reports of technical problems as 1st Line Telephone Customer Service,
• diagnosing the problems and trying to solve them,
• forwarding requests to other departments if no other solution is possible,
• ensuring the quality of communication,
• registering and analyzing reports,
• suggesting improvements and optimizations.

Wymagania konieczne / Our requirements

• fluency in English & German (at least B2).
• high-level communication skills,
• familiarity with computer hardware construction,
• knowledge of MS Windows 8/8.1/10. and MS Office 2013/2016/2019 package,
• team-oriented attitude.

Oferujemy / We offer

• remote work,
• continuous development,
• initial trainings preparing to work,
• laptop and if necessary – office inventory (chair, lumbar support pillow etc.),
• introduce a friend program.