Support Specialist English and Spanish, KATOWICE


  • Strong analytical, organizational, communication and people skills

  • Proficiency in Microsoft Word, Excel and Outlook

  • Ability to adapt quickly to new technologies, products and procedures

  • Ability to work and thrive in a multi-tasked and fast-paced environment.

  • Be professional, have a positive “get it done” attitude and a strong work ethic

  • Must be fluent in English (min. C1)

  • Must be fluent in Spanish (min. B2)

  • Ability to work in 24/7 shifts

  • experience in hotel/hospitality school preferred

  • ITIL Service Management fluency preferred.

    • We are looking for a customer service-oriented Help desk specialist to provide functional support to users efficiently and effectively. This position is the first point of contact to customers.  The specialist will manage calls (logging, identifying, categorizing and prioritizing) as well as diagnosing and actively resolving customer requests.  As part of their duties, they will need to escalating incidents appropriately to maintain the service level agreements (SLA). 

    ,[Provide first level contact and convey resolutions to customer issues , Properly escalate unresolved queries to the next level of support , Track, route and redirect problems to correct resources , Update customer data and produce activity reports , Walk customers through problem solving process , Follow up with customers, provide feedback and see problems through to resolution , Utilise excellent customer service skills and exceed customers’ expectation , Ensure proper recording, documentation and closure , Recommended procedure modifications or improvements , Maintain and increase knowledge of operational procedures, products and services ] Requirements: Customer Service, ITIL, Outlook, Office 365, hospitality school, PMS Additionally: Sport subscription, Private healthcare, Referral Bonus, Kafeteria MyBenefit, e-learning platform, International projects, charity initiatives, Friendly atmosphere, English lessons with Native Speaker, Multisport, Bike parking, Playroom, Shower, Free snacks, Free beverages, Free coffee, Modern office, No dress code.
Data publikacji: 2024-04-21
APLIKUJ

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