IT Asset Analyst, WARSAW
Experience
- 3 years+ experience on a similar position
- Experience with hardware asset management (HAM) and configuration management (CMDB) processes
- Experience with daily operational IT procurement processes and working with external IT asset vendors
- Experience working in large/enterprise sized companies
- Experience in vendor management
Nice to have:
- Experience in 2nd & 3rd line support in hardware
- Knowledge of the configuration perspective in asset management
- Knowledge of Flexera tool
Skills
- MS Excel
- Strong communication skillset
- ITIL v3/v4
- ITAM tool
- ServiceNow or similar ITSM tool
- Fluent english, written and oral
The IT Asset Analyst is responsible for maintaining the life cycle for IT assets operations such as hardware device lifecycle management, renewals, data compliance, non-standard request processing. Continuous development within the IT service tool is required and the role will be responsible for driving operational activities in coordination with functional lead and different stakeholders across IT division and business.
The role will also be responsible for daily operational level within area. Aligning with the major IT hardware vendors and ensuring a proper governance is in place will go hand-in-hand with daily IT hardware procurements for requesters. Routine tasks can be expected. The role will provide feedback on possible improvements.
Some level of routine tasks can be expected, but a key responsibility for this role is to seek possibilities for automation or task delegation within the hardware asset management discipline. The role will be part of strategical and tactical alignment on the continuous development of the area.
Finally, the role will support software Management area to cover for operational tasks during vacation and other out-of-office situations, but also in creation a cross-functional team.
A good all-round understanding of IT is required, and knowledge of the ITIL processes with basic data analysis skillset is a strong foundation for providing the services.
,[Maintaining the IT Hardware Asset life cycle in IT Service Management tool ServiceNow and Flexera, Maintaining IT Hardware Procurement processes in alignment with external vendors such as Dell, MarkIt, Jabra, SIMS etc, Daily operational procurement of centralized IT hardware orders for requesters, Support software Asset Management area] Requirements: MS Excel, ITIL certificate, ServiceNow, Flexera Tools: . Additionally: Sport subscription, Training budget, Private healthcare, Flat structure, International projects, Free coffee, Bike parking, Playroom, Mobile phone, Free parking, Modern office, No dress code, Shower.