Portuguese Speaking Client Support Specialist, GDAŃSK

In this role, you'll work closely with customers to address inquiries related to incentive programs. These may include questions about incentive calculation, payment, disbursement, and more.

Responsibilities

• Regularly engage and communicate with high-end client partners

• Offer comprehensive support to client partners regarding incentive programs via email

• Address and resolve queries from partners and subsidiaries regarding incentive calculation, payment, disbursement, and related matters

• Enroll and onboard partners into the client ecosystem based on established eligibility criteria

• Manage the entire payment process, including processing incentive earnings calculations, claims, and reconciliation.

Qualifications

• Strong written communication skills in English & Portuguese (B2 proficiency)

• Keen interest and rapid learning aptitude for high-tech products and services

• Previous experience in reconciling accounting figures and financial records

• Intermediate to advanced computer skills

• Solid numerical proficiency and logical reasoning abilities

• Exceptional attention to detail

• Proficiency in professional email correspondence

• Adept at handling sensitive information appropriately

• Ability to meet deadlines effectively

• Collaborative team player with experience working with various stakeholders

• Robust client relationship management and customer service abilities

• Willingness to work in the office and on the 01:00 PM - 09:00 PM shift.

Benefits

• Chance to join a rapidly growing global organization renowned for its impeccable reputation.

• Enjoyable and motivating work environment.

• Structured professional growth and transparent career trajectory.

• Access to training and development programs.

• Comprehensive benefits package including LuxMed medical coverage encompassing dental care, life insurance, multisport card, and cafeteria benefits.