German-speaking Business Travel Consultant

CloserHire is partnering with a leading travel management, corporate card, and expense management company to recruit a Business Travel Consultant for their Berlin-based team. In this role, you will provide high-quality support to corporate travelers, managing bookings for accommodations, flights, rail travel, and other business travel services. You will ensure seamless travel arrangements, assist with self-service tools, and ensure compliance with company and customer policies. This is a full-time hybrid position: work primarily from home with one day per week at the Berlin office (4 days/month). The position offers the opportunity to work in an international and fast-paced environment while supporting business travelers worldwide.

Language required: German

Highlights:

• Salary up to 55000 EUR with bonus
• Hybrid position
• Career growth opportunities

Responsibilities:

• Provide customer support via chat, calls, and emails, ensuring a smooth travel experience
• Stay up to date with relevant travel information, destinations, and service providers
• Assess customer needs, urgency, and preferences efficiently
• Handle complex travel bookings, including flights, rail, accommodations, and additional services
• Assist customers with self-service options on travel platforms and apps
• Ensure responses are timely and aligned with service level agreements (SLAs)
• Maintain compliance with company and customer policies, following global travel standards
• Provide feedback to stakeholders on service improvements and key processes
• Participate in team discussions on industry trends, products, and service providers
• Stay informed about best practices in business travel
• Meet attendance, training, and performance expectations

Qualifications:

• Fluent German & English (C1), both written and spoken 5+ years of experience in a business travel consultant role, handling air, rail, and accommodation bookings 3+ years of experience using GDS (Sabre, Amadeus, or Galileo) – mandatory
• Experience in customer-facing roles or contact centers
• Proficiency with tools such as Gmail, Zendesk, Slack, and Salesforce
• Ability to work rotating shifts (Monday to Friday, 7 AM – 7 PM CEST), rotation every 3 months
• Strong multitasking and problem-solving skills
• Ability to work independently and handle customer issues efficiently
• Professional, empathetic, and excellent communication skills
• Additional languages (German, Spanish, Italian) are a plus