German-speaking Business Travel Consultant – Berlin Germany

German-speaking Business Travel Consultant — Berlin, Germany. €27K (Entry Level).

At a glance

• Location: Berlin, Germany
• Languages: German
• Salary: €27K (Entry Level)
• Start: Jan 27
• Relocation: not offered for this role

About the role

CloserHire is partnering with a leading travel management, corporate card, and expense management company to recruit a Business Travel Consultant for their Berlin-based team. In this role, you will provide high-quality support to corporate travelers, managing bookings for accommodations, flights, rail travel, and other business travel services. You will ensure seamless travel arrangements, assist with self-service tools, and ensure compliance with company and customer policies. This is a full-time hybrid

What you'll do

• Provide customer support via chat, calls, and emails, ensuring a smooth travel experience
• Stay up to date with relevant travel information, destinations, and service providers
• Assess customer needs, urgency, and preferences efficiently
• Handle complex travel bookings, including flights, rail, accommodations, and additional services
• Assist customers with self-service options on travel platforms and apps
• Ensure responses are timely and aligned with service level agreements (SLAs)
• Maintain compliance with company and customer policies, following global travel standards
• Provide feedback to stakeholders on service improvements and key processes
• Participate in team discussions on industry trends, products, and service providers
• Stay informed about best practices in business travel

What we're looking for

• Fluent
• German & English (C1), both written and spoken 5+ years of experience in a business travel consultant role, handling air, rail, and accommodation bookings 3+ years of experience using GDS (Sabre, Amadeus, or Galileo) – mandatory
• Experience in customer-facing roles or contact centers
• Proficiency with tools such as Gmail, Zendesk, Slack, and Salesforce
• Ability to work rotating shifts (Monday to Friday, 7 AM – 7 PM CEST), rotation every 3 months
• Strong multitasking and problem-solving skills
• Ability to work independently and handle customer issues efficiently
• Professional, empathetic, and excellent communication skills
• Additional languages (German, Spanish, Italian) are a plus

Salary

€27K (Entry Level)

Benefits

• Full-time hybrid role in Berlin: primarily remote, with one day per week on-site (approx. 4 days per month) Monday to Friday schedule, no work on weekends or bank holidays
• Rotating shifts within 07:00 – 19:00 CEST, adjusted every 3 months
• Competitive remuneration based on experience, skills, and performance
• Medical, dental, and vision coverage with premium plans
• Paid parental leave and bereavement leave
• Subsidized commuter benefits
• Mental health support programs
• Continuous guidance, training, and career development opportunities
• Opportunity to work with a globally recognized company in the business travel sector

How the process works

• Apply with your CV — we read every application
• A short introductory call with CloserHire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.