AI Solutions Engineer

• Proven software‑engineering background delivering production services and automation within operational environments.


• Hands‑on experience with observability and operational data (logs, metrics, traces, alerts) and using these insights to prioritise engineering‑driven improvements.


• Strong programming and scripting skills (Python preferred) with expertise in APIs, webhooks and event‑driven architecture.


• Demonstrated DevSecOps mindset, continuous integration and delivery practices delivering small, safe, frequent changes.


• Skilled at building production‑ready tooling with monitoring, audit trails and supportability built in.


• Experience navigating complex organisations, driving delivery across multiple teams and priorities.


• Practical Agile delivery knowledge (Scrum or Kanban) with excellent documentation and collaboration habits.


• Fluent English (oral and written).


• Experience implementing AI or GenAI solutions for operations, including retrieval‑augmented generation over KBs and runbooks, or incident and change‑risk assistants.


• Understanding of Responsible AI, e.g. human‑in‑the‑loop design, auditability, AI incident response.


• Demonstrated ability to publish engineering standards, reference implementations, and automation golden paths for organisation‑wide reuse.

• Exposure to cloud environments (Azure, GCP, or AWS) and container orchestration (Kubernetes, Docker).


• Familiarity with observability stacks (Geneos, Grafana, Prometheus, Loki, Splunk).


• Experience with Python ML frameworks or APIs (OpenAI, Hugging Face, LangChain) in enterprise contexts.


• Knowledge of ITIL process integration and governance in AI service delivery.

Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference. 

At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe. 

We are looking for an experienced AI Solutions Engineer to design and deliver AI‑enabled automation and AIOps capabilities across a global integration and infrastructure ecosystem.

In this position, you will build and operationalise AI‑driven solutions that reduce manual effort, accelerate incident resolution, strengthen controls and enhance platform reliability. You will be part of a team driving innovation in operational intelligence, integrating AI safely with enterprise‑grade observability, monitoring, and service‑management toolchains.

Sounds like your kind of challenge? 

• Flexible cooperation model 


• Hybrid work setup – remote days available depending on the client’s arrangements - 6 days a week from the office in Kraków


• Collaborative team culture – work alongside experienced professionals eager to share knowledge 


• Continuous development – access to training platforms and growth opportunities 


• Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more 


• High quality equipment – laptop and essential software provided