Application Support Agent French & Italian

Ework Group Wrocław 2026-10-15

  • Strong communication skills and a customer-centric approach
  • Fluency in French and Italian (both written and spoken)
  • Previous experience in IT support is advantageous
  • Familiarity with troubleshooting and system navigation
  • Experience with tools such as ServiceNow (SNOW) is a plus

We are looking for a communicative and customer-focused Application Support Agent fluent in French and Italian to join our team. The ideal candidate will bring a proactive attitude and a passion for delivering excellent support experiences.


,[Support users with application-related questions and issues., Investigate and troubleshoot reported incidents., Manage tickets and follow up with users until resolution., Work closely with other support and technical teams., Ensure a positive user experience through clear and professional communication., Document solutions and share knowledge with the team., Help improve support processes and service quality.] Requirements: ServiceNow
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