Customer Care Representative with German F/M

• 3-5 years of experience in B2B Customer Service / Customer Care / Order Management or a similar role
• Professional experience in an international environment
• Fluent German – mandatory
• Good command of English
• Experience working with ERP and/or CRM systems
• Strong customer orientation and excellent communication skills
• Ability to work with multiple stakeholders across different functions and countries
• Strong organizational skills, attention to detail and ability to manage deadlines
• Proactive, solution-oriented approach
• Experience in an industrial or manufacturing environment will be an advantage, but candidates from BPO, shared services or consulting environments are also welcome

WE RECRUIT FOR:

An international industrial company that develops innovative electrical solutions used by businesses around the world.

We are currently looking for a Customer Care Representative with German to join an international Customer Care organization supporting customers across the DACH region. This is a customer-facing role combining customer service, order management and close cooperation with Sales, Logistics, Finance and Supply Chain teams

Our client offers:

• Stable employment in an international organization


• Hybrid working model: 4 days from the office + 1 day from home


• Comprehensive onboarding, including technical product training


• Private healthcare


• Lunch card


• Employee Assistance Program


• Employee Stock Purchase Plan


• Internal and external training opportunities


• Funding for further education


• Language courses funded at 100%


• Opportunity to work in a multicultural environment and develop within an international organization

,[Act as a point of contact for B2B customers in the German-speaking market, Manage customer inquiries via phone and email, providing timely and solution-oriented support, Process and monitor customer orders in ERP/CRM systems, Coordinate order fulfillment with Sales, Logistics, Finance and Supply Chain teams, Support quotation management and follow up on customer requests, Coordinate shipments and communicate delivery updates or potential delays, Maintain accurate customer, pricing and contractual data, Support resolution of payment discrepancies, credit issues and other customer-related matters, Handle customer issues and contribute to improving customer experience and service quality, Identify opportunities to improve processes and ways of working] Requirements: Customer Service, Customer Care, Order management, ERP, CRM, Customer Orientation, Communication skills, Organizational skills, Proactive