Customer Service Agent Call Center Night Shift, KRAKÓW
- Availability for night shift (22:00 PM to 6:00 AM PL time)
- Hybrid work model: 3 days per week in the Kraków office / 2 days remote (after probation)
- Willingness to work weekends and public holidays
- 1–3 years of professional experience in customer success, call center, or related roles
- Fluent Polish and strong English communication skills (written and spoken), including phone communication with native U.S. clients, with the ability to explain concepts simply and clearly
- Foundational troubleshooting and analytical skills for software and hardware environments
- Basic understanding of system connectivity and networking fundamentals (Wi-Fi, IP configuration, Bluetooth pairing)
- Customer-focused mindset with commitment to resolving issues efficiently and accurately
- Detail-oriented and organized, with the ability to manage multiple priorities
- Adaptable to new technologies, evolving processes, and a fast-paced team environment
- Fluency in Spanish will be a strong advantage
About SpotOn
We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.
- Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users
- Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
- Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running
We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.
Position Objective
The Support Expert I serves as the first point of contact for clients, delivering high-quality support across both software and hardware environments. This role is ideal for professionals who enjoy problem-solving, helping others, and developing technical expertise within a dynamic, technology-driven organization.
Our Client Support department includes two specialized teams: Software Support and Technical Support each focused on different aspects of the client experience. The Software Support team provides friendly, knowledgeable assistance to resolve application issues and help clients get the most value from our products, while the Technical Support team delivers expert support for payment devices, printers, and related hardware, ensuring timely resolution of technical and connectivity matters. Based on your strengths, technical aptitude, and career interests, you may further develop expertise aligned with one of these support areas over time.
Here’s a bit about what we have to offer
- Competitive pay: 6600-9800 PLN gross on CoE (plus bonus!)
- Fully paid private healthcare in LuxMed
- Access to the Worksmile platform with a monthly top-up
- Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
- A laptop and essential work equipment provided by the company
- New, modern, bright and comfortable office space in the city centre
- Access to the company’s library
- Great working atmosphere
- Chill out room with a PlayStation and games
- Free snacks and beverages in a kitchen
- Company parties and social activities
- Employee referral program
- Relocation Package within Poland