Customer Service Order Management Specialist with Finnish Remote

• Enjoys working in an international environment.
• Is customer-oriented and committed to delivering excellent service.
• Can effectively prioritize tasks and manage multiple responsibilities.
• Demonstrates strong collaboration and communication skills.
• Builds trust and maintains professional relationships.
• Is results-driven and proactive in solving problems.

Requirements

• Fluent Finnish (C1 level or higher).
• Good command of English (minimum B2 level).
• Previous experience in Customer Service, Order Management, Sales Support, or a similar role.
• Experience working with ERP systems; Microsoft Dynamics experience is a strong advantage.
• Good knowledge of MS Office applications.
• Experience with CRM systems is considered a plus.
• Ability to work efficiently in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Customer-focused mindset and excellent communication skills.
• Ability to build positive relationships with both customers and internal stakeholders.

Location: Poland | Remote Work

Are you fluent in Finnish and passionate about delivering excellent customer service? Do you have experience in order management, customer support, or working with ERP systems? Join a global organization and become part of an international team responsible for supporting customers throughout the entire order-to-cash process.

Please note that the role is fully remote; however, the initial onboarding and training period (approximately 2–3 weeks) will take place on-site in Gdańsk to ensure a smooth introduction to the role, systems, and company processes.

What We Offer

• Remote work model after completion of the initial 2–3 week on-site training in Gdańsk.


• An exciting opportunity to work closely with colleagues both locally and internationally in a global organization.


• Additional paid long holidays.


• Annual performance bonus.


• Private healthcare package fully funded by the company.


• Group insurance.


• Benefits cafeteria, including a co-financed Multisport card.


• Access to the Hempel Academy learning platform.


• Opportunity to work in a modern organization embracing new technologies, including Machine Learning and Generative AI.


• Strong development and career growth prospects in a multinational environment.

Interested?

Apply now and become part of a global team where customer focus, collaboration, and continuous development are key to success.

,[Process and manage sales orders in the ERP system in line with internal procedures., Coordinate order fulfillment, product availability, deliveries, invoicing, and order confirmations., Handle returns, complaints, and credit notes., Maintain and update customer master data and order documentation., Communicate proactively with customers via phone and email, ensuring a high level of service and customer satisfaction., Support customers with basic product and technical inquiries., Collaborate closely with internal stakeholders to ensure smooth order processing., Support audit activities by providing required customer service documentation and information., Assist customers in using e-commerce platforms and digital ordering tools, including onboarding and training., Monitor and deliver services in accordance with established Service Level Agreements (SLAs).] Requirements: Communication skills, ERP, MS Office, CRM