Customer Service Specialist with English, KRAKÓW

• Minimum 1 year of experience in Customer Service, Order Management, Order Processing, or a similar role.
• Practical experience working with SAP.
• English language skills at a minimum B2 level, enabling effective communication in a business environment.
• Knowledge of German will be an advantage.
• Very good knowledge of MS Office, especially Excel.
• Strong attention to detail and accuracy when working with data.
• Good organizational skills and ability to manage multiple tasks simultaneously.
• Strong communication skills and a customer-oriented approach.
• Proactive attitude and ability to solve problems independently.

Location: Kraków
Work model: Hybrid (2–3 days per week from the office)
Employment type: Full-time employment contract
Position level: Mid
Start date: asap

Our Client is an international manufacturing company with a strong market position and global operations across Europe, Asia, and America. The company offers excellent opportunities for professional growth, participation in international projects, and a collaborative environment focused on developing new skills and competencies.

Due to a temporary increase in workload, we are looking for a Customer Service Specialist with English to support the team for 6–8 months.

There is a possibility of extending the cooperation and transitioning to a permanent role, depending on business needs and project results.

Customer Service Specialist with English

What We Offer:

• Stable employment based on a full-time employment contract.


• Comprehensive onboarding and training to prepare you for the role.


• Opportunity to gain experience in an international business environment.


• Cooperation with global teams and participation in interesting projects.


• Hybrid working model and flexible working hours.


• Private medical care.


• Life insurance.


• Multisport card.


• Friendly working atmosphere and regular team integration events.


• Modern and comfortable office located in Kraków.

Recruitment Process:

1. Short introductory call with an Antal Consultant.


2. Online interview with the Hiring Manager.


3. Final decision and employment offer.

,[Providing professional customer service and supporting customers throughout the order fulfilment process., Managing customer orders, including order entry, verification, updates, and monitoring order status., Handling customer inquiries, claims, and returns, ensuring timely resolution and accurate documentation., Maintaining accurate customer and order data in internal systems., Working with SAP to process and update customer orders and related information., Cooperating with customers and internal departments to ensure smooth order execution., Identifying and resolving operational issues while ensuring high service quality and compliance with company procedures.] Requirements: Customer Service, Order Management, Order Processing, SAP, MS Office, Excel, Attention to detail, Data, Organizational skills, Communication skills, Proactive attitude, Problem-Solving