Customer Service Specialist with German

• Experience in customer service, order management, logistics, or sales administration.
• Knowledge of ERP systems (SAP experience is a plus).
• Proficiency in German and English (minimum B2).
• Knowledge of CRM systems, preferably Salesforce.
• Problem-solving skills and experience handling complaints.
• Accuracy, attention to detail, and good organizational skills.
• Strong communication skills and a team-oriented mindset.

Offer:

• Professional onboarding and development training.


• Friendly working environment in an international team.


• Stable employment in a prestigious organization.


• Private medical care.


• Multisport card.


• Lunch card.


• Hybrid work model (3 days per week in the office).

,[Full management of orders in the SAP system (order entry, price and availability checks, invoicing)., Issuing invoices and credit notes and sending documents to clients., Monitoring the delivery process (collaboration with the distribution center and carriers)., Managing returns and exchanges of equipment., Handling complaints submitted by clients and sales representatives., Recording and managing customer inquiries in the CRM system (Salesforce)., Analyzing and updating customer databases., Collaborating with supervisors and team members to resolve ongoing issues.] Requirements: Logistics, Communication skills, ERP, SAP