Customer Support Advisor German speakers, GDAŃSK

DUTIES AND RESPONSIBILITIES:

Handle customer inquiries via phone, chat, and email for the

Airbnb support project

Provide professional assistance to customers regarding

reservations, account-related topics, and service inquiries

Troubleshoot customer issues and provide accurate

solutions using internal tools and processes

Manage customer complaints and ensure timely resolution

according to quality standards

Maintain accurate customer records and document all

interactions in company systems

Communicate clearly and professionally with German and

English-speaking customers

Follow internal procedures, client guidelines, and service

quality requirements

Achieve individual and team performance targets while

maintaining customer satisfaction.

REQUIREMENTS:

Fluent German (C1 level) and English (B2 level)

communication skills, written and spoken

Minimum 1 year of customer service or similar

customer-facing experience

Experience handling customer inquiries via phone, chat, and

email preferred

Strong communication and active listening skills

Customer-focused mindset with strong problem-solving abilities

Ability to handle complaints professionally and efficiently

Good typing skills and attention to detail

Comfortable working with customer service tools and digital

platforms

Ability to work in a rotational shift environment, including

weekends

Availability to complete full training attendance requirements.

BENEFITS:

Permanent employment contract

Monthly performance bonus

Relocation support available for EU candidates

Medicover medical package

Access to Multisport card through benefits platform

Learning and development platform

Subsidy for corrective eyewear

Mental health support

Holiday allowance under the "Wczasy pod gruszą" program

Paid training program (4 weeks)

And many others!