Customer Support with French, KRAKÓW

– Fluency in French (minimum B2/C1 level)
– Good command of English (minimum B2 level)
– Previous experience in customer service, technical support, or a contact center is an advantage but not required
– Excellent communication and interpersonal skills
– Strong problem-solving abilities and customer-oriented mindset
– Ability to multitask and work efficiently in a fast-paced environment
– Basic knowledge of Microsoft Office applications
– Willingness to work in an international team – Competitive salary and attractive benefits package
– Flexible working arrangements, including hybrid work options
– Access to training, professional development programs, and learning resources
– Supportive and collaborative international work environment
– Opportunities for career progression and internal growth
– Exposure to diverse projects and cooperation with cross-functional teams
– Modern office space and tools that support efficient work ,[Provide professional customer support via phone, email, and chat in French and English, Handle customer inquiries, complaints, and requests in a timely and efficient manner, Resolve customer issues by identifying appropriate solutions and following up until resolution, Maintain accurate records of customer interactions in the CRM system, Collaborate with internal departments to ensure customer satisfaction, Escalate complex cases when necessary according to internal procedures, Meet quality standards and service level agreements (SLAs), Contribute to process improvements and share feedback to enhance the customer experience] Requirements: Additionally: Sport subscription, Private healthcare.