Danish-Speaking Customer Support Advisor – Airline Industry

Job Title: Danish-Speaking Customer Support Advisor – Airline Industry
Location: Warsaw, Poland (Fully On-site)
Employment Type: Full-time, 40 hours per week
Schedule: Rotating shifts (Monday–Sunday)

About the Role

Join an international customer experience team in Warsaw supporting a leading Scandinavian airline. As a Danish-Speaking Customer Support Advisor, you will act as a primary point of contact for Danish-speaking passengers, assisting them with flight reservations, travel modifications, loyalty programs, and general inquiries via phone, email, and live chat.

Key Responsibilities

• Omnichannel Passenger Support: Provide professional service in Danish across inbound calls, live chat, and email.
  
• Booking & Reservations: Assist passengers with flight bookings, ticket rebookings, schedule changes, cancellations, and refund processing.
  
• Loyalty Program Guidance: Help customers manage their loyalty accounts, reward points, and membership benefits.
  
• Platform Assistance: Guide passengers through digital self-service tools and online booking portals.
  
• Issue Resolution: Handle complex inquiries, policies, and complaints with empathy and efficiency, escalating to specialized teams when appropriate.
  
• Data Logging: Accurately document all customer interactions in internal aviation systems.
  

Candidate Qualifications

• Languages: Danish proficiency at C1 level or higher, along with good professional English (B2 level or higher).
  
• Skills: Excellent communication, active listening, and multitasking abilities using digital tools.
  
• Mindset: Customer-focused, calm under pressure, with an interest in the aviation and tourism industries.
  
• Location & Availability: Able to work on-site in Warsaw, Poland on a rotating schedule (including 1–2 weekend days per month).
  
• Bonus Asset: Previous customer service, contact center, or travel/aviation experience is an advantage (though comprehensive paid training is provided).
  

What We Offer

• Comprehensive Paid Training: 7 weeks of full training covering airline systems, booking processes, and digital tools from day one.
  
• Health & Wellness Benefits: Private medical healthcare (LUXMED) and Multisport package.
  
• Professional Development: Ongoing coaching, language growth opportunities, and clear career progression pathways (e.g., training or internal leadership roles).
  
• Work Environment: A collaborative, multicultural workplace with long-term stability and career growth potential in international aviation.