Director of Customer Operations & Transformation
Proven Order-to-Cash (O2C) expertise – strong, practical knowledge of the end-to-end process is essential.
Leadership experience – at least 5 years in a management role within Customer Service, Customer Operations, or Supply Chain, ideally in an international organization.
People leadership – experience managing larger teams, preferably through Team Leaders, with the ability to develop leaders and build accountability.
Business and strategic mindset – the ability to connect operational performance with broader business objectives and customer needs.
Transformation experience – a track record of improving business processes, leading organizational change, and driving operational efficiency.
Stakeholder management – confidence in working across functions and influencing stakeholders in a complex, international matrix environment.
Systems and analytical skills – practical knowledge of SAP (R/3, Cobalt, or S/4HANA) and MS Office, supported by strong analytical capabilities.
Education – a Master's degree in Business Administration or a related field.
Languages – advanced English is required; intermediate or higher German proficiency would be an advantage.
Your future company
Some leaders run operations. Others change what operations can achieve.
We are looking for a senior leader to take ownership of Customer Operations in an international business environment — someone who can connect strategic thinking with operational excellence, challenge established ways of working, and turn complexity into measurable business results.
This is an opportunity to shape the future of a sizeable organization, lead through experienced Team Leaders, and influence decisions across Customer Service, Sales, and Supply Chain. The role goes beyond day-to-day performance management: it calls for a leader who can see the bigger picture, navigate a complex stakeholder landscape, and translate business priorities into sustainable change.
Based in Warsaw, the position offers broad exposure to international stakeholders and the opportunity to make a tangible impact on how processes, teams, and customer service capabilities evolve.
The offer
Strategic impact – the opportunity to shape Customer Operations, influence business decisions, and drive meaningful organizational change.
Leadership at scale – responsibility for a sizeable organization, leading through three Team Leaders and developing a high-performing team.
International exposure – close collaboration with global stakeholders and business leaders across Customer Service, Sales, and Supply Chain.
Transformation ownership – the opportunity to drive process excellence, automation, digitalization, and long-term operational improvements.
Competitive compensation – a monthly salary of approximately PLN 27,000 - 32,000 gross, complemented by a company car with a choice of brand.
Hybrid flexibility – a Warsaw-based role with a 3-day office / 2-day remote working model.
Additional benefits – access to the company's standard benefits package.