Expert IT Analyst, WARSZAWA

• Strong experience as an IT Analyst, System Analyst, Service Developer or similar role
• Hands-on experience with BMC Helix, Digital Workplace, Self Service Portal or comparable service management platforms
• Proven experience building and maintaining requestable services and automated workflows
• Good understanding of service architecture, integrations and enterprise application design
• Strong knowledge of databases and SQL
• Experience analysing incidents and resolving complex service-related issues
• Ability to understand the full lifecycle of a service, from requirements and design to implementation, modifications and operational support
• Strong documentation skills with the ability to produce clear technical and functional documentation
• Experience working in Agile environments
• Excellent stakeholder management and communication skills
• Proactive mindset with strong ownership and problem-solving capabilities
• Very good command of English, both spoken and written

Nice to have:

• Experience with APIs, Active Directory, IIQ or other identity and automation platforms
• Knowledge of IT Service Management processes
• Experience with enterprise workflow orchestration and service automation platforms

As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for:

Expert IT Analyst

,[Own the end-to-end service architecture, workflows and integrations supporting the Self Service Portal ecosystem, Analyse business needs and translate requirements into technical solutions, Design, develop and maintain requestable services and automated workflows, Design service questionnaires, approval flows and integrations, Assess the impact of new requirements, service modifications and platform changes, Troubleshoot complex service-related incidents and perform root cause analysis, Collaborate with service owners, platform teams and stakeholders to deliver aligned solutions, Create and maintain technical specifications, process documentation and operational procedures, Support testing, deployments and continuous improvement initiatives, Drive standardisation, automation and optimisation across the service catalogue] Requirements: SQL, BMC Helix, APIS, Active Directory