Functional Support Analyst, WARSZAWA

• You have functional knowledge on supported tools and business products and technical knowledge on SQL
• You are customer service oriented
• You have analytical thinking & problem-solving skills
• You have good communication skills (both written and verbal)
• You feel comfortable with multitasking
• You have a continuous improvement mindset
• You have interpersonal skills, and you are a team player
• You communicate in English fluently

*Please be informed that we will be accepting only resumes in English.

• Work in a pleasant atmosphere as part of an international team in a brand-new office in the center of Warsaw, designed with facilities for people with disabilities
• An active role in an international structure and the opportunity for growth
• Access to educational platforms and language courses
• Stability
• Competitive salary based on seniority and skills
• Support in quick adaptation in the company
• Extraordinary health package with extensive dental care
• Hybrid work (3 office days per week) and one-time bonus for home office equipment
• Even more benefits such as meal allowance, holiday fund, sports card and insurance

,[Active monitoring of the production to detect any incidents, Communicating incidents with the good level to all users and top management and following the incident process and coordinating the resolution of the incident with all stakeholders, Active participation to the chapter production to identify topic which permit to improve our production quality or our efficiency, Answering to the users’ requests by priority with a good level of explanation, Analysing and finding solution to solve issues, Ensuring that documentation is up to date, Challenging the users’ requests if the request is not appropriate, Acting as Single Point of Contact (SPOC) to one Feature team: raising priorities, participating to the demonstrations, sharing the production perspective to the Feature Team and challenging them for all questions relative to the maintenance of the production., Ensuring the Handover with other regions (France, India, North America), Performing sanity check for each release to production and raising an alert in case of issue] Requirements: SQL Tools: . Additionally: Sport subscription, Training budget, Private healthcare, International projects, Free coffee, Modern office.