German speaking Customer Support Advisor in Gdansk Poland, GDAŃSK

Position: Customer Support Advisor (German)

Location: Gdansk, Poland

Work model: On-site

Employment type: Full-time

Remuneration: Competitive salary package

DUTIES AND RESPONSIBILITIES:

• Handle customer inquiries via phone, chat, and email for the Airbnb support project
• Provide professional assistance to customers regarding reservations, account-related topics, and service inquiries
• Troubleshoot customer issues and provide accurate solutions using internal tools and processes
• Manage customer complaints and ensure timely resolution according to quality standards
• Maintain accurate customer records and document all interactions in company systems
• Communicate clearly and professionally with German and English-speaking customers
• Follow internal procedures, client guidelines, and service quality requirements
• Achieve individual and team performance targets while maintaining customer satisfaction.

REQUIREMENTS:

• Fluent German (C1 level) and English (B2 level) communication skills, written and spoken
• Minimum 1 year of customer service or similar customer-facing experience
• Experience handling customer inquiries via phone, chat, and email preferred
• Strong communication and active listening skills
• Customer-focused mindset with strong problem-solving abilities
• Ability to handle complaints professionally and efficiently
• Good typing skills and attention to detail
• Comfortable working with customer service tools and digital platforms
• Ability to work in a rotational shift environment, including weekends
• Availability to complete full training attendance requirements.

BENEFITS:

• Permanent employment contract
• Monthly performance bonus
• Relocation support available for EU candidates
• Medicover medical package
• Access to Multisport card through benefits platform
• Learning and development platform
• Subsidy for corrective eyewear
• Mental health support
• Holiday allowance under the "Wczasy pod gruszą" program
• Paid training program (4 weeks)
• And many others!