IT Project Manager – Business Process Transformation with ServiceNow

• Experience managing IT projects involving system implementation and business process transformation.
• Proven ability to coordinate internal stakeholders, external vendors and multidisciplinary teams.
• Understanding of project planning, budget control, risk management, quality assurance and performance reporting.
• Experience coordinating user acceptance testing, training, change adoption and post-implementation activities.
• Strong organizational, communication and stakeholder management skills.
• Ability to translate business needs into delivery priorities and coordinate technical and business teams.
• Good command of English.

Nice to Have

• Experience with enterprise workflow management, customer service platforms or digital case management solutions.
• Familiarity with ServiceNow or comparable enterprise platforms.
• Experience working on SAP implementation or integration projects.
• Knowledge of process optimization, workflow automation or AI-supported business solutions.

About the Role

We are seeking an IT Project Manager to oversee the delivery of a business process improvement initiative involving the implementation of a digital platform for managing operational requests and communication between internal teams and external business partners.

The project focuses on replacing fragmented, manual communication with a structured solution that improves process efficiency, data visibility and service quality. The initiative will also support better reporting, identification of recurring issues and potential future automation.

Project Objectives

• Digitize and standardize the handling of operational requests.
• Improve communication, traceability and resolution of incoming inquiries.
• Increase process accuracy and reduce the need for repeated corrections.
• Reduce manual workload and improve operational efficiency.
• Enable data-driven analysis of recurring issues and performance trends.
• Create opportunities for further process improvement and intelligent automation.

,[Coordinate collaboration between business stakeholders, internal IT teams and external implementation partners., Develop and maintain project plans, milestones and delivery schedules in line with agreed objectives., Oversee project scope, budget, timelines, quality and performance indicators., Coordinate business acceptance testing, monitor outcomes and support the resolution of identified issues., Organize end-user training and facilitate the adoption of new processes and systems., Manage post-implementation support, knowledge transfer and transition to business-as-usual operations., Identify and manage project risks, dependencies and delivery challenges., Prepare progress reports and present project status, risks and key decisions to senior management and governance bodies., Ensure alignment between business requirements, technical delivery and operational readiness throughout the project lifecycle.] Requirements: risk management, Quality assurance, User acceptance testing, Stakeholder management, ServiceNow, SAP