Italian and English-Speaking Courier Support Specialist

• Strong focus on high-quality customer service and user satisfaction,
• Very good command of Italian and English (minimum B2), both spoken and written,
• Good organisational skills, stress resistance, and decision-making ability,
• Proficient computer skills and readiness to work across multiple systems simultaneously,
• Ability to prioritise tasks and work in a fast-paced environment,
• Responsibility, independence, and a positive attitude toward challenges.

For our client, a well-known Shared Services Center in Wrocław, we are looking for candidates for the position of Italian and English-Speaking Courier Support Specialist. This role is ideal for individuals who thrive in a dynamic environment, are able to make quick decisions, and find satisfaction in supporting others in operational situations.

What we offer:

• Stable employment based on an employment contract from day one,


• Work from anywhere in Poland (fully remote),


• Lunch card / meal allowance,


• Private medical care and sports card,


• Comprehensive onboarding and internal training,


• Work tools provided by the employer,


• Friendly, informal atmosphere and real development opportunities,


• Participation in an international, fast-growing environment.

,[Providing ongoing support to couriers during order fulfilment (via chat),, Monitoring deliveries in the system and responding to non-standard situations (e.g. delays, technical issues, weather conditions, unforeseen events),, Working with an automated order distribution system,, In exceptional situations, contacting end customers by phone (very rarely),, Ensuring smooth operations and the best possible courier experience,, Team collaboration, sharing knowledge and best practices.] Requirements: Customer Service, User satisfaction, Organizational skills, Stress resistance, Decision-making ability, Computer skills, Tasks prioritization, Responsibility, Independence