Jira & Confluence Administrator Atlassian Administrator Tech SME, KRAKÓW

● Strong functional knowledge of Jira Software, Confluence, and Jira Service Management, with the ability to advise both technical and non-technical users. ● Practical experience configuring automation rules, request types/portals, SLAs, queues, and knowledge base integration in JSM. ● Working knowledge of Advanced Roadmaps (Plans), including issue hierarchy, shared teams, capacity considerations, and roadmap views. ● Confident stakeholder engagement: able to gather requirements, propose options, and explain trade-offs in plain English. ● A continuous-improvement mindset, with a focus on user experience, consistency, and measurable outcomes.

• Prestigious position at one of the world’s largest banks
• Stable, long-term projects
• Competitive salary with a B2B contract
• Hybrid work (6 days per month from the office in Cracow)
• Private healthcare and multisport card
• Personal growth and development opportunities with the possibility to rotate between projects
• Referral program and company events
• Convenient parking ,[Serve as a point of contact for Jira, Confluence, and Jira Service Management (JSM) usage, advising teams on practical, scalable ways to structure work and knowledge., Provide day-to-day support to end users and key stakeholders: triage queries, resolve configuration requests, and translate requirements into workable solutions., Define and promote best practices for:, Jira project configuration (issue types, workflows, fields, screens, permissions) , Confluence information architecture (spaces, templates, page structures, governance), JSM service project design (request types, portals, SLAs, queues, knowledge integration), Partner with teams to design and improve service and delivery processes, including incident/request workflows, approvals, and reporting., Build and maintain automation rules (Jira/JSM) to reduce manual effort and improve consistency (e.g., routing, notifications, field updates, SLA support, approvals)., Support planning and portfolio ways of working using Advanced Roadmaps (Plans), including hierarchy design, cross-team dependency management, and roadmap reporting., Produce clear documentation, templates, and “how-to” guidance; run clinics, training sessions, and onboarding to improve adoption and self-service., Support integration and reporting needs (e.g., dashboards, filters, subscriptions), ensuring teams can measure flow, service performance, and delivery outcomes., Contribute to platform governance by recommending standards and guardrails that balance flexibility with consistency across teams., Exposure to Jira and Confluence Cloud, including awareness of feature differences, app constraints, and migration considerations., Experience supporting hybrid environments or contributing to Cloud readiness assessments and adoption planning., Basic Programming knowledge (e.g. Python, NodeJS)] Requirements: Python, Jira