Manager SysOps

* Strong understanding of ITSM and ITIL frameworks.

* Proven ability to lead and motivate a team, manage day-to-day delivery, and drive operational results.

* Experience directly supervising a technical team, including hiring, coaching, and performance management.

* Working knowledge of ServiceNow, cloud and API operations (Azure preferred), and enterprise application integrations.

* Able to work independently and enjoy a high degree of interaction with team members.

* Ability to contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior and effort to achieve goals and objectives.

* Self-motivated and driven.

* Effective written and verbal communication, including the ability to actively listen with all levels of the organization.

* Outstanding problem solving and customer service skills.

* Excellent time management and prioritization skills.

* Attention to detail and commitment to a high level of accuracy.

* Ability to multitask, prioritize, work independently, and use discretion surrounding sensitive and confidential data and information.

* Ability to maintain a professional demeanor and positive attitude.Education and Experience* Bachelor's degree or equivalent work experience in a relevant field.

* ServiceNow System Administrator certification or equivalent platform expertise preferred.

* Minimum 3 to 5 years of experience in IT operations or service delivery, preferably in a shared services environment.

* Minimum 2 years of experience in a supervisory or team-lead capacity.

* Experience operating or supporting ServiceNow, cloud/API platforms, or enterprise application integrations.

* Experience with Microsoft Office Suite including Word, Excel, Power Point, Outlook, SharePoint.

We are recruiting for Acrisure, a global fintech and insurance solutions company that is significantly expanding its presence in Poland through a new operational hub in Gdańsk. Located in Olivia Centre, the Gdańsk office will support Acrisure's growing international operations across key functions including Finance & Accounting, FP&A, Compliance, IT, Cybersecurity and HR. Globally, Acrisure operates across 19 countries, employs around 20,000 people and generates approximately $5 billion in annual revenue. The company promotes a collaborative, entrepreneurial culture built around ownership, innovation and delivering meaningful value to clients.

Industry: Technology & Telecoms

Area: IT Project & Programme Management

Your responsibilities

Operations and Service Reliability:* Oversee the daily operations of enterprise service technologies, ensuring availability, performance, and reliability targets are consistently met.

* Lead incident, problem, and change management processes, driving rapid resolution and root-cause remediation across platforms and integrations.

* Monitor and report on operational health metrics, proactively identifying and resolving risks before they impact the business.Delivery and Execution:* Manage the execution of platform enhancements, automation initiatives, and integration work across ServiceNow, Azure API Management, and enterprise applications.

* Translate the platform roadmap into actionable delivery plans, coordinating priorities, timelines, and resources across teams.

* Ensure delivered solutions are fit for purpose, follow best practices, prioritize out-of-the-box functionality, and are built for enterprise scale.Team Leadership:* Lead and develop a team of operations and delivery staff, fostering accountability, growth, and day-to-day engagement.

* Set clear performance expectations, provide coaching and regular feedback, and support the development of team members.

* Provide technical and operational guidance to administrators, developers, integration engineers, and analysts.Governance and Compliance:* Enforce platform and operational governance policies and procedures to ensure compliance with relevant regulations and standards.

* Drive documentation, training, and ongoing refinement of operational standards, runbooks, and application monitoring.

* Maintain disciplined intake, ownership, and handoff processes across platforms and integration teams.Stakeholder Management:* Collaborate with business leaders, IT teams, and end-users to understand operational needs and ensure platforms address them.

* Work with service owners and architecture teams to surface opportunities for simplification and reuse.Innovation and Improvement:* Identify opportunities to leverage new features, automation, and AI capabilities to improve efficiency and the user experience.

* Champion continuous improvement, reducing manual effort and operational toil through automation.Budget and Performance:* Provide input to budget planning and resource allocation for operations and delivery, and help identify cost savings.

* Define and track key performance indicators (KPIs) to measure operational success and identify areas for improvement.

What's on Offer

• Private healthcare package with Luxmed


• Life insurance with Unum


• MyBenefit cafeteria platform


• Hybrid work model - 3 times per week from the office in Gdańsk (after completing 3m probation period working 4 times per week from the office)


• Relocation support for selected roles - we'll help make your move to Gdańsk easy with financial relocation assistance tailored to you or your family


• Competitive compensation that reflects your impact


• Real career growth and learning opportunities within a global organization