Organizational Change Manager ServiceNow SPM, REMOTE

• Minimum 3 years of hands-on experience with ServiceNow Strategic Portfolio Management (SPM).
• At least 5 years of experience in organizational change management and driving user adoption.
• Minimum 5 years of project management experience.

Required Skills & Experience

• Proven hands-on expertise with ServiceNow Strategic Portfolio Management (SPM).
• Demonstrated experience leading change management initiatives for enterprise-wide technology implementations.
• Ability to work independently and effectively within a fast-paced transformation environment.
• Good understanding of portfolio management, demand management, investment planning, financial management, and project management processes.
• Strong project management background with the ability to coordinate multiple stakeholders and priorities.

Role Overview

We are looking for an experienced Organizational Change Manager with in-depth knowledge of ServiceNow Strategic Portfolio Management (SPM) to support the successful adoption of a recently implemented platform. The role focuses on driving organizational change, increasing user engagement, improving business processes, and ensuring a smooth transition into day-to-day IT PMO operations.

The successful candidate will work closely with business stakeholders, provide hands-on ServiceNow SPM expertise, create governance and training materials, and lead change management initiatives to maximize platform value and user adoption.

,[Support the stabilization and ongoing adoption of newly implemented ServiceNow SPM capabilities., Collaborate with business stakeholders to identify challenges, improvement opportunities, and adoption barriers following the platform implementation., Develop action plans to address process, reporting, configuration, data quality, and user adoption gaps., Prepare and maintain governance documentation, operating procedures, process documentation, and work instructions., Design and deliver training materials, user documentation, knowledge articles, and communication plans., Facilitate end-user training sessions, workshops, demonstrations, and knowledge transfer activities., Act as the ServiceNow SPM subject matter expert, providing day-to-day guidance, troubleshooting support, and best practice recommendations., Lead organizational change initiatives to ensure successful adoption across the user community., Ensure effective knowledge transfer and handover to internal IT PMO teams before the end of the engagement.] Requirements: ServiceNow, Strategic Portfolio Management, SPM, Change management, Project management, Portfolio management, Demand management, Investment planning, Financial management, Project Management processes