OTC Manager with German

What we're looking for

• At least 5 years of experience within Finance & Accounting, Shared Services, BPO, or GBS environments.
• Proven expertise in Order-to-Cash operations and service delivery management.
• Previous experience leading teams, including coaching, performance management, and talent development.
• Strong analytical skills with the ability to interpret data and drive business decisions.
• Fluency in German and good knowledge of English.
• Experience in process optimization, transformation projects, or operational excellence initiatives.
• Strong stakeholder management and communication skills.
• Bachelor's degree in Finance, Accounting, Economics, Business Administration, or a related field.
• Knowledge of SAP or a similar ERP platform would be an advantage.
• Additional language skills, particularly French, are welcomed.

Are you ready to play a key role in building a new Global Business Services organization from the ground up?

We are looking for an experienced OTC Manager to join a newly established GBS hub in Wrocław. This is a unique opportunity to combine operational leadership with the chance to shape processes, build a high-performing team, and contribute to the development of a growing finance function supporting the EMEA region.

Why join?

• Be part of building a brand-new GBS organization in Wrocław.


• Have a direct impact on shaping processes, team structure, and ways of working from the early stages.


• Work in an international environment supporting stakeholders across the EMEA region.


• Join a company investing in continuous improvement, operational excellence, and digital transformation.


• Enjoy a role that combines people leadership, operational management, and strategic influence.

,[Lead, motivate, and develop the OTC team supporting EMEA operations., Drive day-to-day service delivery, ensuring high-quality execution of Order-to-Cash processes and achievement of agreed KPIs and SLAs., Manage workload distribution, capacity planning, business continuity, and team development activities., Act as the first escalation point for operational issues, ensuring timely resolution and stakeholder satisfaction., Support month-end and year-end closing activities related to OTC operations., Oversee customer account reconciliations, monitor outstanding balances, and ensure effective follow-up on aged receivables., Ensure accurate and timely processing and allocation of incoming payments., Prepare operational reports and performance analyses, identifying trends, risks, and improvement opportunities., Drive continuous improvement initiatives, process standardization, and automation projects., Partner closely with Finance, IT, Process Owners, and business stakeholders to enhance service quality and efficiency., Support transitions, process migrations, and stabilization activities as part of the GBS growth journey., Maintain and strengthen relationships with internal and external stakeholders across the region., Ensure compliance with internal controls, accounting standards, company policies, IFRS requirements, and local regulations., Keep process documentation and Standard Operating Procedures up to date.] Requirements: Accounting, Analytical skills, Stakeholder management, Communication skills, SAP, ERP