Process Manager with French
Must have requirements:
- 3+ years of experience in Process Management, IT Service Management or related operational roles.
- Strong practical knowledge of ITIL and ITSM processes.
- Hands-on experience with Incident Management, Change Management and Problem Management.
- Experience in process analysis, process mapping and process improvement initiatives.
- Ability to create and maintain process documentation, procedures and governance standards.
- Experience working with cross-functional teams and multiple stakeholders.
- Strong analytical and problem-solving skills.
- Understanding of operational risk management and process compliance.
- Excellent communication and stakeholder management skills.
- French min. B2
Nice to have requirements:
- ITIL certification.
- Experience with ServiceNow, Jira Service Management or similar ITSM tools.
- Knowledge of Lean, Six Sigma or Continuous Improvement methodologies.
- Experience in enterprise or international environments.
- Project management experience.
- Experience with KPI reporting and process governance.
We are looking for a Process Manager with strong knowledge of ITIL practices and operational processes, particularly within Incident, Change and Problem Management. In this role, you will drive process governance, continuous improvement initiatives and operational excellence across IT and business functions. You will work closely with cross-functional teams to analyse, optimize and standardize processes, ensuring efficiency, compliance and service quality while supporting daily operations and transformation projects.
Please note that we can only consider candidates located in Poland who are open to working in a hybrid model with regular attendance at our Katowice office.
Additional Information
What we offer:
- BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, languages learning platform, referral bonus, copyrights, life insurance, certifications (paid by the company), conferences, Tech Lunches, possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud), local kindergarten.
- DEVELOPMENT OPPORTUNITIES (B2B): Tech Lunches, Worksmile, possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud).
ADDITION: free parking, fresh fruits, workation.
In case of questions, please contact the HR team.
Company Description
Sopra Steria is one of the largest players in the tech industry in Europe, known for its consulting, digital services and software development. We operate in nearly 30 countries in the world, hiring more than 55,000 employees.
The Polish branch, as the Global Delivery Center, operates in Katowice since 2007 and has been growing ever since. Currently, our team consists of around 1,000 specialists.
Within the Digital Platform Services department, our teams specialize in areas such as cloud, operating systems, virtualization, databases, backup or storage, as well as networking and security. We also have 1st line support consultants who speak French and English, but also Italian, Spanish, Portuguese and German.
The Application Services department is responsible for areas such as software development, data engineering, testing services, CRM, ITSM and ERP platform integrations, as well as application management for customers in Scandinavia, Benelux, France, Germany, Switzerland and the UK.