Essential:
·
Strong experience in
service delivery management, operational leadership, or technology operations
leadership in enterprise environments.
·
Experience managing outsourced
service providers and complex vendor relationships.
·
Experience with
formal people management, including performance leadership and employee
development.
·
Strong understanding
of IT service management principles including incident, request, problem,
change, service level management, and operational governance.
·
Experience
coordinating cross-functional teams in matrix organizations.
·
Strong stakeholder
management skills across technical and non-technical audiences.
·
Strong planning,
prioritization, and execution management capabilities.
·
Analytical mindset
with ability to identify operational trends, risks, and improvement
opportunities.
·
Excellent
communication and leadership skills.
·
Customer-focused mindset with dedication to internal
service quality and employee experience. Certified in IT Service Management
(at least ITIL Foundation)
·
Strong experience working with outsourcing of IT
products/services and technical aspect of running IT operations
·
Experience with IT Vendor Management
·
Working knowledge of/hands on Cloud and On-Premises
solutions (hybrid architecture)
·
Experience in working
with Service Now
Preferred:
·
Experience working in
global or distributed organizations.
·
Experience with ITSM
platforms such as ServiceNow.
·
Experience with SIAM,
multi-vendor governance, or outsourced operating models.
·
Knowledge of digital
workplace, infrastructure services, asset management, or automation domains.
·
Experience with agile
delivery models and product-oriented organizations.
·
Understanding of
budgeting, workforce planning, and commercial vendor governance.
·
Experience leading
organizational change or service transformations.
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