Service Manager & Site Reliability Consultant
- 5+ years of experience in Incident Operations, Site Reliability Engineering, Technical Operations, or a similar role
- Experience working in on-call environments with SLA-driven responsibilities
- Strong understanding of distributed systems and production environments
- Experience with monitoring, alerting, and incident management tools
- Familiarity with APIs, system integrations, and observability platforms
- Hands-on experience with Python or Kotlin
- Understanding of SDLC and production reliability principles
- Strong communication, stakeholder management, and decision-making skills
- Ability to work effectively in high-pressure environments and manage multiple priorities
- Strong ownership mindset and cross-functional collaboration skills
Nice to have
- Experience with Datadog or Chronosphere
- Experience with PagerDuty, Rootly, or Slack workflows
- Experience managing external status pages
- Experience with incident management automation and process improvements
- Experience contributing to reliability tooling and platform engineering
What will you do?
You will manage real-time incident response, impact assessment, external communications, and coordination across production systems. Working at the intersection of Site Reliability Engineering, Incident Response, and Partner Operations, you will ensure timely, accurate, and SLA-compliant communication while supporting the scalability and reliability of global operations.sure software quality across the delivery lifecycle, integrate testing into CI/CD pipelines and promote quality engineering best practices across development teams.
We are GFT Poland
WE KNOW how to tackle complex issues with innovative approach to deliver the highest value. Our reputation has been built around one simple rule: we do not overpromise, WE DELIVER. We deliver to our employees, clients and partners. WE GROW as you grow, so investing in you is our business strategy. Caring for each other is our priority. WE CARE who you are, what you need, how you feel. WE CARE to smile, have fun and develop as human beings.
Why Choose GFT?
- A culture of top performance
- Deep tech IT engineering & consulting
- 1200 skilled & top-class experts
- 77% of the team are regular/senior
- Products that contribute to a sustainable world
- Competitive salary and benefits
- Ambitious projects, trainings and tools you need to flourish
- Google Cloud Partner of the Year - for going above and beyond for customers