ServiceNow Technical Lead AI Solutions Delivery
- 10+ years of hands-on ServiceNow platform experience.
- Extensive expertise in ITSM, CSM, HRSD, and CMDB implementations.
- Proven experience with Agentic AI and MCP solution design.
- Strong knowledge of REST APIs, MID Server, and spokes-based integrations.
- Advanced proficiency in GlideScript and server-side scripting.
- Experience with Flow Designer and automated testing using ATF.
- ServiceNow Certified System Administrator (CSA) certification.
- Three or more Certified Implementation Specialist (CIS) certifications.
- Certified Application Developer (CAD) certification.
- Certified Technical Architect (CTA) certification preferred.
- Experience running technical discovery sessions with enterprise customers.
- Demonstrated ability to mentor and guide technical team members.
- Strong problem-solving skills with experience resolving complex delivery challenges.
Company Overview
Our client is a technology consultancy delivering enterprise ServiceNow solutions across multiple sectors. They specialise in AI-enabled service management implementations, helping organisations transform their IT, customer service, and HR operations. With a focus on technical excellence and innovation, they work on complex platform builds that integrate advanced automation and artificial intelligence capabilities. Their delivery model emphasises collaboration, continuous learning, and technical leadership, creating an environment where experienced professionals can grow their expertise while mentoring the next generation of ServiceNow specialists.
They're seeking an experienced ServiceNow Technical Lead to join their team in Warsaw. This contract role offers the opportunity to work on sophisticated AI-driven builds while leading technical delivery within a collaborative pod structure.
Position Overview
As Technical Lead, you'll serve as the primary hands-on architect for AI implementations on the ServiceNow platform. You'll own the technical quality of delivery outputs while guiding and mentoring technical consultants. This role combines deep platform expertise with leadership responsibilities, requiring you to run technical discovery sessions with customers, design complex integrations, and act as the escalation point for delivery blockers. You'll work at the forefront of ServiceNow's AI capabilities, specifically with Agentic AI and MCP solution design, while ensuring best practices across ITSM, CSM, HRSD, and CMDB implementations.
Contract Type: Contract
Duration (months): 5
- Lead technical delivery for cutting-edge AI implementations on ServiceNow.
- Mentor technical consultants while owning architecture and quality output.
- Work with advanced Agentic AI and MCP solution design.
- Join a pod-based delivery model focused on innovation.
- Apply your 10+ years of ServiceNow expertise to complex enterprise builds.
While specific benefits details are being finalised, this contract role offers competitive day rates reflective of the technical leadership and expertise required. You'll work within a collaborative pod structure that values technical excellence and continuous learning, giving you the opportunity to shape AI-driven ServiceNow implementations while developing your leadership capabilities. The role provides exposure to cutting-edgeplatform features and the chance to work alongside skilled professionals committed to delivering high-quality solutions.
How to Apply
To apply for this role, please submit your CV using the form below or email [email protected].
,[Architect and build AI-enabled ServiceNow solutions using Agentic AI and MCP frameworks., Lead technical discovery sessions with customers to define solution requirements., Design and implement REST APIs, MID Server configurations, and spoke-based integrations., Develop server-side scripts using GlideScript and build automated workflows., Conduct peer reviews of technical work and mentor junior consultants., Own delivery output quality across all technical builds within your pod., Resolve technical blockers and provide escalation support for complex issues., Design and implement automated testing frameworks using ATF., Ensure platform best practices across ITSM, CSM, HRSD, and CMDB modules.] Requirements: ServiceNow, ITSM, CSM, CMDB, Agentic AI , REST APIs, MID Server, GlideScript, Flow Designer, CSA certification, Certified Application Developer, Certified Technical Architect