System Administrator

Must-have:

• Experience as a System Administrator or IT Support Engineer is preferred.
• Hands-on experience with Windows 10/11 and macOS, as well as basic Linux skills.
• Hardware troubleshooting and modular repair skills (PCs, laptops, and peripherals).
• Basic knowledge of computer networks, including TCP/IP principles, SCS fundamentals (cabling, patch cords, wall outlets), and basic network troubleshooting.
• Ability to work both independently and as part of a team.
• Ability to clearly prioritize tasks based on importance and urgency.
• Discipline and adherence to internal procedures.

Nice to have:

• Experience with ServiceDesk / HelpDesk systems.
• Experience administering or supporting access control systems (Sigur, Hikvision).
• Experience working with VPN solutions (WireGuard, OpenVPN, etc.).
• Experience maintaining technical documentation.

Candidate Profile

An L1-level IT Support Specialist with hands-on experience in office IT support. Focused on end-user support, compliance with internal procedures, and ensuring the stable operation of IT infrastructure.

Note

This is an L1-level position. Architectural decisions, server infrastructure, and complex networking tasks are outside the scope of this role.

,[Employee onboarding and offboarding (workstation setup, equipment issuance, collection and tracking, basic workstation configuration)., Installation, configuration, and troubleshooting of Windows 10/11, macOS, and Linux (basic level)., Installation, updates, and maintenance of application software., Providing L1 technical support to company employees, including handling user requests, performing initial diagnostics, and resolving common incidents., Selecting, purchasing, tracking, and configuring computer hardware, peripherals, and software., Diagnosing hardware issues and performing minor modular repairs (coordinating with service centers and monitoring repair timelines and quality)., Maintaining up-to-date documentation on IT infrastructure and departmental processes., Supporting the physical layer of the structured cabling system (SCS) within the office, including workstations, network cabinets, and UPS units, as well as coordinating with contractors when necessary.] Requirements: