Account Processor Administrative Services

Belvedere Recruitment Krakow 2026-10-26

Native-level Polish language proficiency (written and spoken)
B2-level English language proficiency (written and spoken)
Strong proficiency in Microsoft Office applications
Exceptional attention to detail and accuracy
Excellent written and verbal communication abilities
Proven ability to manage competing priorities effectively
Self-motivated with the ability to work independently under pressure
Experience working in international or multicultural environments
Strong organisational and time management skills
Analytical mindset with ability to assess complex information
Collaborative approach with team-building capabilities

Location: Krakow, Poland

Contract Type: Contract

Join a global banking and financial services organisation during peak audit season
Flexible hybrid working - just 6 office days per month
Play a vital role in delivering excellent customer service and satisfaction
Work within an international team environment supporting customers worldwide

Company Overview

Our client is one of the world's largest banking and financial services organisations, serving millions of customers globally through Wealth and Personal Banking, Commercial Banking, and Global Banking & Markets. With a strong international presence and commitment to customer service excellence, they provide a supportive environment where you can develop your skills whilst contributing to meaningful work that impacts customers across the globe.

They are currently seeking an Account Processor to join their team in Krakow on a contract basis to provide essential support during the audit peak season. This is an excellent opportunity to work for a leading global bank whilst enjoying the flexibility of hybrid working arrangements.

Position Overview

As an Account Processor, you will provide crucial support to customers during the busy audit period. Your role will focus on processing customer requests efficiently, preparing accurate reports, and ensuring timely delivery of statements and documentation. You will be responsible for maintaining high service standards throughout every customer interaction, responding to requests promptly, and ensuring all documentation is delivered accurately and on time. Through your work, you will directly contribute to achieving positive customer experiences and the highest levels of customer satisfaction.

,[Handle customer requests efficiently during the audit peak season , Prepare detailed and accurate reports for customers as required , Distribute statements and supporting documents within agreed timeframes , Maintain excellent service standards across all customer interactions , Deliver clear and helpful information in response to customer enquiries , Ensure accuracy and completeness of all documentation sent to customers , Manage multiple tasks simultaneously based on priority and urgency , Support the achievement of consistently high customer satisfaction levels ] Requirements: Microsoft Office, Strong organisational skills, Time management skills