Change Enablement Manager ITSM
Skills
- Strong understanding of ITIL Change Enablement / Change Management practices.
- Attention to detail with the ability to manage multiple concurrent changes.
- Strong communication and coordination skills across technical and non‑technical teams.
- Comfortable operating in a fast‑paced, globally distributed environment.
- Working knowledge of ServiceNow ITSM and CI/CD‑enabled delivery models.
- Fluency in English ang Polish.
Education / Professional Experience/ Qualifications
- Bachelor’s degree in information systems, Engineering, Computer Science, or equivalent experience.
- ITIL Foundation certification preferred.
- 4–6+ years of experience in IT Operations, ITSM, or Change Management roles.
The Senior Associate, Change Enablement supports the execution of standardized Change Management processes to ensure technology changes are assessed, approved, scheduled, communicated, and implemented with minimal business risk.
This role operates as part of the IT Service Management function, working closely with infrastructure, application, cloud, DevOps, and SRE teams to facilitate changes through the lifecycle while ensuring compliance with policy, risk controls, and audit requirements.
What we offer:
- Hybrid working model (2 days in the office and 3 days working remotely)
- Stable employment with an employment contract, private medical care, and a benefits package including MultiSport and a benefits platform
- Opportunity to work in an international environment and collaborate with experienced Grant Thornton experts and professionals from around the world
- A culture based on teamwork, trust, and knowledge sharing
- A well-structured onboarding program to support a smooth start and successful integration into your new role
- Clear career development paths and access to learning and certification programs
- Access to training platforms and tools that support professional growth
- An inclusive workplace that welcomes people with disabilities
- A modern office in Poznań, located in Malta Office Park
Why join Grant Thornton Capability Center Poland?
At Grant Thornton Capability Center Poland (GTCC), employees contribute to meaningful work that moves businesses forward. From day one, team members help deliver value for clients while helping shape the future of a growing delivery center in Poland.
Through supporting operations of our growing multinational platform, employees have opportunities to tackle complex projects, work with advanced technologies and develop the skills needed for what's next. Team members collaborate across countries, markets and time zones, learning from different perspectives and building experience beyond their roles.
At GTCC Poland, teammates succeed together. Knowledge is shared, diverse perspectives are valued, and employees support one another in doing their best work.
Clear career paths, learning opportunities and international exposure help employees continue building skills, expanding capabilities and growing rewarding careers.
About Global Delivery Centers (enterprise description)
Grant Thornton Capability Center (GTCC) support the operations of the Grant Thornton Advisors multinational platform.
We bring together people, technology and delivery capabilities that help teams work across markets and time zones. By supporting shared standards, technology and delivery expectations GTCC help keep work moving, connect teams across the platform and create consistency across the way work is delivered.
We are part of a multinational platform that brings together more than 25,000 professionals across 20+ firms. As organizations grow, enter new markets and face increasing complexity, our centers help provide the scale, coordination and operational support needed to keep work moving forward.
For our people, that means working with colleagues across markets, contributing to work with international reach and helping teams deliver consistently in an environment built on collaboration, accountability and quality.