Customer Service Advisor with German, WARSZAWA

• Previous experience in customer service or a similar role
• Excellent communication skills (verbal and written)
• Strong problem-solving abilities and attention to detail
• Ability to work in a fast-paced environment
• Good organizational and time-management skills
• Proficiency in MS Office and/or CRM systems
• German skills are a plus

Customer Service Advisor with German

About the Role

We are looking for a proactive and customer-focused Customer Service Advisor to join our team. In this role, you will be the first point of contact for customers, ensuring a high standard of service and a positive customer experience across all communication channels.

Key Responsibilities

• Handle inbound and outbound customer queries via phone, email, and chat


• Provide accurate information about products, services, and processes


• Resolve customer issues efficiently, ensuring customer satisfaction


• Escalate complex cases to relevant departments when necessary


• Maintain accurate records of interactions in internal systems


• Meet individual and team KPIs (e.g., response time, resolution rate, customer satisfaction)


• Identify opportunities to improve customer experience and processes

What We Offer

• Competitive salary and benefits package


• Training and onboarding support


• Opportunities for career development


• Friendly and supportive team environment


• Flexible working options (if applicable)