Customer Support Specialist French & English

• Fluency in French (for customer-facing communication) and English (working language)
• Minimum of one year of experience in a customer support role
• Willingness and flexibility to work in shifts, including evening hours
• Strong problem-solving skills and a customer-first mindset
• Excellent communication skills with the ability to remain calm under pressure
• Proactive attitude with an interest in identifying root causes and improving systems rather than only resolving individual tickets
• Curiosity and interest in fintech, investing, and automation-driven solution

Nice to have:

• Previous experience in fintech, customer support, compliance, or fraud-related operations
• Interest in investing, trading, cryptocurrencies, or financial markets
• Experience or ideas related to support automation, tooling, or process design

• Competitive remuneration package
• Employee stock option plan
• Fully sponsored private healthcare (LuxMed)
• Access to the MyBenefits platform, including Multisport Plus
• Fully remote working model with the option to work from the Kraków office
• International and collaborative working environment
• Opportunity to join a rapidly scaling startup at an early stage

,[Provide professional and timely customer support via chat and email to retail and business users, Verify customer accounts and documentation in line with internal policies and regulatory requirements, Review account activity and escalate suspicious or potentially abusive behaviour where appropriate, Interact with customers via social media channels when required, Test new product features and deliver structured feedback to Product and Engineering teams, Cooperate closely with Compliance, Product, and Technology teams to improve tools and workflows, Identify recurring issues and contribute to automation initiatives or process improvements aimed at reducing friction, Participate in internal projects focused on improving support quality, operational efficiency, and knowledge sharing] Requirements: