Data Visualization Analyst, KRAKÓW

• Hands-on experience with data visualisation tools and dashboard development
• Automation-oriented approach and Python knowledge
• Practical experience with tools such as ServiceNow, Jira, GCP Looker Studio, SQL and Splunk
• Strong analytical mindset with the ability to interpret data, identify trends, and solve business problems based on evidence
• Good understanding of operational reporting
• Ability to communicate technical findings clearly to both technical and non-technical stakeholders
• Familiarity with Agile ways of working and project delivery frameworks
• Interest in new technologies, digital service improvement and data-driven optimisation

📍 Client & contract: lead international bank | B2B
🗣️ Recruitment: phone screen with our recruiter + on on-line meeting with the hiring managers
🗺️ Hybrid work: 6 days per month from the office in Cracow

About the project:

We are looking for a Data Analyst
who can turn complex operational and user experience data into
practical insights that improve internal technology services. In this
role, you will work closely with cross-functional teams to understand
how users interact with IT services, identify friction points, and build
clear visibility around service performance. This is a strong
opportunity for someone who enjoys combining analytics, dashboard
creation, and process automation to influence how digital services
evolve.

The offer:

• Prestigious position at one of the world's largest banks
  


• Stable, long-term projects
  


• Competitive salary with a B2B contract
  


• Hybrid work (6 days per month from the office in Cracow) and flexible working hours
  


• Private healthcare and multisport card
  


• Personal growth and development opportunities with the possibility to rotate between projects
  


• Referral program and company events
  


• Convenient parking

,[ Collect, consolidate and analyse data from multiple sources such as IT systems, service management platforms, monitoring tools and user experience channels , Define, track and maintain performance metrics related to customer IT journeys and service quality , Analyse user behaviour patterns, service bottlenecks and recurring issues to identify improvement opportunities , Convert raw and complex datasets into actionable recommendations that support both operational and strategic decisions , Design, build and maintain dashboards that provide clear visibility into service performance and user satisfaction trends , Present findings using effective data storytelling, making technical insights understandable for a wide range of stakeholders , Support service improvement initiatives by providing data-backed input and measurable performance indicators , Contribute to automation of reporting and analytical processes to improve consistency, reduce manual effort and ensure reliable data outputs] Requirements: Data visualization, Dashboarding, Python, ServiceNow, Jira, Looker Studio, SQL, Splunk, Data analysis, Agile Additionally: Sport subscription, Private healthcare, Flat structure, Small teams, International projects, Free coffee, Bike parking, Shower, Free parking, Canteen, Playroom, No dress code, Free beverages, Modern office.