Production Support Engineer

• Technologic background is required
• Experience on IT support, Devops, SRE, IT infrastructure jobs is an advantage
• Risk awareness including identification, mitigation and control
• Inquisitive nature, want to know why there is an issue
• Knowledge in SQL and Database is an advantage
• Knowledge in Microsoft Dynamic, AWS, Azure, Java, Linux is an advantage
• Experience on managing Service Now Incident, Problem Record and CR is an advantage • Prestigious position at one of the world’s largest banks
• Stable, long-term projects
• Competitive salary with a B2B contract
• Hybrid work (6 days per month from the office in Cracow)
• Private healthcare and multisport card
• Personal growth and development opportunities with the possibility to rotate between projects ,[Provide Production support for Private Banking Client Onboarding system, Private Banking Client Reporting system, Provide Incident analysis for systems and workout solution with development team, Manage Incidents and Problem Records (Problem Coordinator role) via SNOW flow, Support ongoing technical and process improvements in Support working with Support colleagues, Devops and SRE, Response to system alerts and actions on those, Provide support on non-office hour depends on needs. Like weekend regularly release & maintenance] Requirements: Additionally: Sport subscription, Private healthcare, Free coffee, Bike parking, Shower, Free beverages, Modern office, No dress code.