- At least 3 years of experience supporting Salesforce Marketing Cloud in a production environment
- Hands-on experience with SQL for reporting, tracking, analysis, and investigations
- Strong knowledge of building and supporting CloudPages, along with scripting in HTML, CSS, JavaScript, AMPscript, and SSJS
- Practical understanding of email and SMS execution and troubleshooting, including delivery investigations
- Solid operational discipline, including ticket handling and effective communication under time pressure
- Advanced level of English
- Ability to visit the office up to six times per month in either Kraków or Warsaw
We are looking for a Salesforce Marketing Cloud Support Specialist to join our team and support our multi-market digital messaging capability. In this role, you will be responsible for day-to-day platform support, technical troubleshooting, and ensuring operational excellence across email and SMS channels. You will provide support for multiple markets, including the UK, Australia, Mexico, and more, while also participating in a rota-based on-call support system. If you are passionate about delivering reliable and secure communications, this opportunity may be the right fit for you. ,[Providing daily support for Salesforce Marketing Cloud across multiple markets, ensuring smooth operations for email and SMS communications, Triage, investigate, and resolve incidents and service requests raised by business users, Managing demand through the established intake process and maintaining clear ticket updates, Performing administrative tasks such as granting and revoking user access within SFMC, Running standard reports and creating custom reports to retrieve specific datasets, Supporting campaign owners with setup and best practices for complex requirements, Investigating delivery issues using tracking data and SQL analysis, Maintaining SSL certificates and completing other KTLO activities to ensure service stability, Engaging with Salesforce vendors in weekly and monthly sessions to align on operational expectations and improvements] Requirements: Salesforce Marketing Cloud (SFMC) Additionally: Medical care, Insurance, Sport cards, Language courses, Refferal programs, Welcome packs and other occasional gifts, Passion Sponsorship program, Regular integration events and trips, Contracts with the biggest brands, Diverse portfolio of clients, Flexible forms of employment, Internal training center, Mentoring program, Buddy Program & efficient onboarding process, Technology communities, Jubilee rewards, Profit sharing, Sport & hobby communities, Breakfast, drinks and fresh fruits in the office, Wide portfolio of technologies, Solid financial situation, Comfortable and well-equipped offices, MySii app, Invoice kiosk.