Senior Customer Service Specialist with German

• Fluent competency in German and English (verbal and written);
• Previous experience in customer service
• Excellent interpersonal and communication skills;
• A logical and analytical approach to problem solving;
• Confidence to employ basic maths skills, particularly mental arithmetic;
• Strong organisational and time management skills;
• Ability to learn quickly and work under pressure;
• Literacy in MS Office;
• Good working knowledge of any additional European language would be a distinct advantage

,[Providing front-line support to our clients across phone, email, web chat, WhatsApp and social media (in German as well as English);, Answering queries from our client base on all of our products and platforms;, Resolving disputes;, Providing clients with technical support with our front-end platforms and chart packages;, Conducting audit checks and client administration tasks;, Participating in and running various local and international projects or initiatives.] Requirements: Customer Service, Interpersonal skills, Communication skills, Analytical skills, Problem-Solving, Organizational skills, Time management, MS Office