Senior HR Services Administrator with German

QVC GROUP GLOBAL BUSINESS SERVICES KRAKÓW 2026-09-22

What You'll Bring

  • Fluency in English and German, both at a minimum C1 level.
  • Strong experience in HR operations, workforce administration, shared services, or a similar back-office environment, preferably supporting German processes.
  • Experience in coordinating process transitions, knowledge transfers, service migrations, or taking on new operational responsibilities is a plus.
  • Strong ownership, prioritization, and stakeholder management skills, with the ability to manage dependencies, risks, and multiple workstreams independently.
  • Experience in creating process documentation and using case management systems, such as ServiceNow.
  • Strong analytical and problem-solving skills, with the ability to identify root causes and implement practical solutions.
  • A proactive, customer-focused, and continuous improvement mindset, with the confidence to guide others, escalate blockers, and drive topics to resolution.

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

We are currently looking for:

Senior HR Services Administrator with German

Your Opportunity, Your Team


The Senior HR Services Administrator with German provides operational expertise and coordination across workforce administration processes for the German market. This role supports transition activities, knowledge sharing, and process documentation, while collaborating closely with colleagues and stakeholders. It also identifies opportunities to standardize ways of working and reduce manual effort through the use of technology. While primarily supporting Germany, the role also contributes to global workforce administration initiatives and continuous improvement activities across the wider Team Member Services organization.

Where You'll Work


This is a hybrid role and requires you to be on-site at our office at Wielicka 30, Kraków, 3 to 5 times per month. On-site days are predetermined and standardized across the company.

What we offer

  • Hybrid work model combining office & remote work
  • Private medical care
  • Life Insurance
  • Access to MyBenefit platform (Multisport included)
  • Eye-care reimbursement
  • Company performance-related bonus
  • Referral program with a financial bonus
  • 1 day extra of annual leave for company-driven initiatives
  • Mental health support line for you and your relatives
  • Attractively located office with free parking for employees

,[Deliver and support assigned employee lifecycle and workforce administration processes for Germany, ensuring accurate, timely, and compliant delivery within agreed Service Level Agreements., Act as a key contributor during migration and stabilization phases from Germany to Poland, proactively identifying risks, escalating issues, and recommending practical solutions., Plan and facilitate knowledge transfer, close knowledge gaps, and ensure the team has the documentation, access, and experience required to take ownership of processes., Process and coordinate complex cases and HR transactions, maintain process documentation, guide team members, and serve as a subject matter expert for assigned processes., Audit HR data and processes, identify root causes, and drive corrective actions, standardization, automation, and continuous improvement., Build trusted working relationships with German Team Member Services colleagues, People Partners, Payroll, and other key stakeholders to support successful transition activities and long-term collaboration between Germany and Poland.] Requirements: HR, Stakeholder management, workforce administration, shared services, back-office, ServiceNow Tools: Agile, Scrum. Additionally: Private medical care, Life insurance, Access to MyBenefit platform (Multisport included), Eye-care reimbursement, Company performance-related bonus, Referral program with a financial bonus, Mental health support line, Private healthcare, International projects, free parking space for employees, Free coffee, Bike parking, Shower, Free snacks, Free parking, In-house trainings, No dress code.
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