Senior Project Service Manager Part Time

• 7+ years of experience in business and IT services/projects
• BC/MA degree in Information Technology, Business or a related field
• Experience with SCRUM or other Agile/Lean methods/tools
• Familiarity with ITIL processes and PMI/Agile methodologies
• Fluency in English (at least C1)
• Strong experience in leading full-cycle IT operations
• Experience in leading virtual/dispersed and multinational teams
• Experience in large software product organizations and in delivering software releases to a global market
• Excellent communication skills necessary to interact with a broad range of stakeholders
• Knowledge of Service Management tools (ServiceNow, Jira)
• Knowledge of Google Suite, Trello and Tableau/BO

Nice to have:

• Experience in SAP
• Agile / Lean / ITIL / PMP / SCRUM Certificate

Client: IT center of International Biotech Company

Location: Remotely from Poland

Rate: up to 115 pln per hour (Part time - 0,5 FTE)

Cooperation model: B2B

Start date: ASAP

Recruitment process: 2 online interviews

Currently, we are expanding our Advanced Service Management Team dedicated to implementing innovative healthcare solutions for the IT division of one of the largest international pharmaceutical companies. So far, we have created a team of 40 SMs/PMs and we envision recruiting many more this year.

As a Project / Service Manager, you will work in Agile environment and take care of software Delivery and Operations according to ITIL.

Our client offers:

• Stable and long-term collaboration with various global projects;
• Possibility to play a key role in a rapidly growing company;
• Great opportunity for personal development, support, and training;
• Possibility to work in a friendly multinational team of experts;
• Contact with the newest technologies.

,[To manage various processes along the IT Service lifecycle with special attention to Continual Service Improvement, To coordinate the software development (maintenance and enhancement) and support activities, To deliver and coordinate the software release, To secure service partners and other vendors to meet their service delivery contractual obligations, To define, measure, and report on service deliverables, To provide creative approaches, direction, and leadership to the team, To build and manage the business relationship with international customers and main stakeholders] Requirements: