Service Desk Specialist

Your background and skills include:

• Communicating freely both in speaking and in writing in English – level B2  
• A year of experience from a similar position or relevant education completed  
• You are open-minded as a person and can-do approach when dealing with challenges  
• You like to work in a role with high customer-focus and have good communication skills  
• Knowledge of request and incident management, according to ITIL, will be considered an advantage  

Meet the Service Desk and Support team that acts with cross border incident management and request fulfilment, mostly for Scandinavian countries. As the Service Desk Specialist, you will be working with a lot of great colleagues in our new office in Warsaw. Please note we work from Monday till Sunday, covering shifts between 6:00 and 22:00, however, each team covers weekend shifts once every couple of months including Polish public holidays.

,[Provide support to end users through all appropriate channels, such as phone, chat or ITSM tools regarding any kind of IT-related issues , Interact with other support groups in tasks related to IT infrastructure and applications in order to solve incidents , Register, prioritize and document all incidents reported to the service desk using the relevant tools following the incident management procedure. , Diagnose software and hardware issues in order to find the right solution and thereby help the end user , Actively participate in knowledge sharing among colleagues in order to create and implement best practice , Take responsibility for own learning and keep updated within own area of responsibility to secure continuous competence building and personal growth ] Requirements: Communication skills, ITIL Additionally: Maternity leave, Training budget, Sport subscription, Small teams, International projects, Free coffee, Modern office, In-house trainings, In-house hack days, Startup atmosphere, No dress code.