ServiceNow Architect Technical Product Owner

Square One Resources REMOTE 2026-08-13
  • 7+ years of hands-on ServiceNow experience.
  • Mandatory experience with ServiceNow HRSD (HR Service Delivery).
  • Strong knowledge of the ServiceNow ecosystem, including HRSD and Studio/Application Management.
  • Extensive ServiceNow administration, design, development, and deployment experience.
  • Strong knowledge of ITIL methodologies and processes.
  • Advanced experience designing and maintaining enterprise integrations.
  • Hands-on experience with:
    • JavaScript
    • AngularJS
    • HTML
    • CSS
    • XML
    • Client-side and server-side scripting
    • Jelly scripting
  • Fundamental knowledge of SSO, SAML, SSL, REST, LDAP, JDBC, and ODBC.
  • Strong understanding of platform security, GRC/IRM, and audit/compliance requirements, including ICFR and SRA.
  • Ability to translate business requirements into technical blueprints and solution designs.
  • Experience working in an Agile/Scrum environment and developing PoCs.
  • Proven experience leading and mentoring technical teams, preferably in managed services or hybrid environments.
  • Excellent communication and stakeholder management skills.
  • Ability to explain complex technical concepts and risks to non-technical stakeholders.
  • Strong problem-solving, decision-making, and prioritization skills.
  • Professional working proficiency in English.
  • Adaptability and willingness to learn new technologies and internal platforms quickly.
About the Role
We are looking for an experienced ServiceNow Architect / Technical Product Owner to join a global People & Culture Engineering team.
In this role, you will be a key technical expert responsible for the architecture, development, and continuous improvement of the ServiceNow platform, with a strong focus on HRSD (HR Service Delivery).
You will act as a bridge between business and technology, working closely with Business Product Owners, technical teams, and other stakeholders to translate business needs into functional and technical requirements, scalable solutions, and architectural designs.
The role combines responsibilities across Solution Architecture, Technical Product Ownership, and Technical Leadership.
,[Product Ownership & Solution Design, Collaborate closely with Business Product Owners and act as a technical product advocate., Translate business requirements into functional and technical requirements., Prepare technical design and solution documentation., Explain complex technical concepts, dependencies, and risks to business stakeholders., Participate in product roadmap planning and technology strategy., Conduct spike assessments and rapidly develop Proofs of Concept (PoCs)., Support Agile/Scrum product delivery and prioritization., ServiceNow Architecture & Development, Design and maintain the ServiceNow platform architecture and related documentation., Provide architectural governance and contribute to architectural decision-making., Design extensions to the ServiceNow data model to support custom modules, HRSD, and other platform capabilities., Evaluate alternative solutions and recommend scalable and cost-effective approaches., Participate in Architecture Review Board (ARB) discussions and drive solution proposals., Design, configure, develop, and deploy ServiceNow applications and customizations., Lead ServiceNow upgrade planning and execution., Support release planning and deployment of new technologies., Apply ServiceNow best practices, standards, and architectural principles., Integration & Technical Ecosystem, Design and maintain secure integrations between ServiceNow and other enterprise systems., Work with APIs, Web Services, and modern integration frameworks., Support integration solutions involving REST, LDAP, JDBC, ODBC, SSO, SAML, and SSL., Quality, Security & Compliance, Review and refine technical designs to ensure usability, quality, and compliance with corporate standards., Review testing scenarios and work with users to validate test results., Support platform security, risk, and compliance requirements., Contribute to ICFR, SRA, Business Continuity Planning (BCP), and Integrated Risk Management (IRM) activities., Maintain accurate and up-to-date Solution Design] Requirements: ServiceNow, ServiceNow HRSD, HR Service Delivery, ITIL, JavaScript, AngularJS, HTML, CSS, XML, SSO, SAML, SSL, REST, LDAP, JDBC, ODBC, GRC, IRM, Problem-Solving, Communication skills, Stakeholder management
APLIKUJ

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