Team Leader with Turkish, KRAKÓW

• University degree
• Previous experience in team leadership or mentoring role
• Minimum 3–5 years of experience in Order Management, Customer Service, Supply Chain, or a related area
• Previous experience in team leadership or mentoring role
• Fluency in English and Turkish (written and spoken)
• Strong organizational and problem-solving skills
• Ability to manage multiple priorities and work in a fast-paced environment
• Good knowledge of MS Excel and MS Office
• Experience with SAP or similar systems is a plus
• Strong stakeholder management skills
• Customer-focused mindset and strong communication skills

Location: Kraków

Office attendance: 2/3 days per week in the office

Contract of employment: full-time

Level: Junior/ Mid

Recruitment process: online

About your future employer:

Our Client is a global manufacturing company with a strong international presence across Europe, Asia, and America.
They offer diverse training and development opportunities, as well as the chance to grow your career through international projects and cross-departmental experiences.

Team Leader with Turkish

As an Team Leader, you will be responsible for leading and developing a team supporting end-to-end order management processes. You will play a key role in ensuring high-quality customer service, efficient order execution, and strong collaboration across supply chain functions. This position combines operational responsibilities with people management and continuous improvement initiatives.

Responsibilities:

• Lead, motivate, and develop a team of Order Management Specialists


• Oversee daily operations related to order processing, delivery coordination, and customer communication


• Ensure timely and accurate execution of customer orders


• Monitor team performance, set priorities, and support workload distribution


• Act as the main escalation point for complex customer or process-related issues


• Collaborate with Sales, Logistics, Customer Service, and other departments to ensure smooth operations


• Drive process improvements and support implementation of best practices within the team


• Support onboarding, training, and knowledge development of team members


• Monitor KPIs and ensure service levels are met


• Build and maintain strong relationships with key stakeholders and customers

We offer:

• Comprehensive training to ensure success in your role


• Technical or managerial career path (everyone can develop their leadership skills)


• Be a part of a truly awesome team in a well - located office in Kraków


• Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas


• Life insurance


• Private medical care


• Flexible working hours


• Great atmosphere and comfortable working conditions


• Stable job and cooperation with friendly and high qualified team


• Soft skills development


• Integration events


• International team and non-corporate work enviroment

Recruitment proces:

1. Short interview with Antal Consultant


2. Interview with HR


3. Interview with HR & Hiring Manager


4. Employment