Business Analyst MFA IAM, KRAKÓW

• 3+ years of experience as a Business Analyst or IT Analyst in a technology‑driven environment.
  
• Strong analytical skills and process mapping capability.
  
• Experience supporting large‑scale deployments, ideally related to MFA or authentication changes.
  
• Ability to work closely with engineers, IAM specialists and operational teams.
  
• Confident communicator able to challenge constructively and drive clarity with senior stakeholders.
  
• Proactive, self‑sufficient, strong ownership of deliverables and ability to manage multiple priorities.
  
• Familiarity with Jira/Confluence and willingness to improve team usage of these tools.
  
• Knowledge of MFA concepts and phishing‑resistant authentication, including FIDO‑based approaches.

Nice to Have:

• Experience in financial services.
  
• Experience working with global, distributed teams.
  
• Data skills: cleansing, mapping, transforming; ability to prepare clear stakeholder‑facing content.

Business Analyst (MFA / IAM)

Location: Kraków, Poland (hybrid: 6 days per month in the office)
B2B Contract: 140–170 PLN/h

We are looking for an experienced Technical Business Analyst to support a large‑scale authentication and security transformation programme. The role combines classic BA responsibilities with strong exposure to MFA, passwordless authentication and FIDO‑based, phishing‑resistant solutions. You will work closely with IAM, cybersecurity, engineering and business teams to drive clarity, shape requirements and support global rollout activities.

This position is ideal for someone who enjoys working at the intersection of business and technology, can confidently engage senior stakeholders, and thrives in complex, multi‑team delivery environments.

What We Offer:

• Long‑term cooperation within an international technology environment.
• Opportunity to work on a high‑impact global security programme.
• Real influence on processes, user journeys and delivery outcomes.
• Private medical care and Multisport card.
• Hybrid model: 6 days per month in the Kraków office.

,[ Lead requirements elicitation through workshops and interviews, document and manage requirements throughout the lifecycle. , Conduct gap analysis and translate outcomes into epics, user stories and acceptance criteria. , Support technology assessments by capturing requirements, constraints and impacts for MFA/passwordless/FIDO adoption. , Collaborate with business units, IT, IAM and cybersecurity teams to ensure alignment and clarity. , Present progress, decisions and risks in stakeholder forums; communicate complex topics to technical and non‑technical audiences. , Produce and maintain process maps, user journeys and current‑state vs future‑state flows, including exception and recovery paths. , Support PoC, pilot and rollout planning, including readiness inputs, comms/training needs and operational considerations. , Maintain programme documentation in Confluence/Jira and prepare reports/dashboards using Power BI or Excel. , Track actions, RAID items and decisions to ensure delivery momentum and auditability.] Requirements: Business Analyst, IT Analysis, Analytical skills, Mapping capability, MFA, IAM, Jira, Confluence, Financial services, Data skills