Customer Support Specialist with English – Order Management, KRAKÓW

• Minimum 1 year of experience in Customer Order Management, Order Management, Customer Service, or a similar role.
• Hands-on experience working with SAP.
• Fluency in English (minimum B2 level).
• German language skills are a strong advantage, as the role supports the DACH market.
• Very good knowledge of Microsoft Excel and the MS Office package.
• Strong analytical and numerical skills.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities and work effectively under tight deadlines.
• Strong attention to detail, accuracy, and a customer-oriented mindset.
• Results-driven with a proactive approach to problem-solving.

Location: Kraków

Office attendance: 2/3 days per week in the office

Contract of employment: full-time

Level: Mid

Recruitment process: online

About your future employer:

Our Client is a global manufacturing company with a strong international presence across Europe, Asia, and America.
They offer diverse training and development opportunities, as well as the chance to grow your career through international projects and cross-departmental experiences.

Customer Support Specialist with English – Order Management

As part of the Order Management team supporting the DACH market, you will play a key role in ensuring smooth order processing and delivering an excellent customer experience while collaborating with internal stakeholders.

We offer:

• Comprehensive training to ensure success in your role.


• Be a part of a truly awesome team in a well - located office in Kraków.


• Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas.


• Attractive benefits package, including private medical care, life insurance, and a Multisport card.


• Hybrid working model and flexible working hours.


• Great atmosphere and comfortable working conditions.


• Stable job and cooperation with friendly and high qualified team.


• Soft skills development.


• Integration events.


• International team and non-corporate work enviroment.

,[Manage end-to-end transactional order management activities, including order entry, validation, and order changes., Process customer claims and returns, including data collection and validation., Ensure data accuracy and resolve issues within established workflows., Support customers and internal stakeholders throughout the order management process., Work with SAP ERP to process and maintain customer orders., Monitor order-related activities and ensure timely execution., Maintain high-quality standards and compliance with internal procedures., Collaborate with cross-functional teams to ensure efficient service delivery for the DACH market.] Requirements: Excel, MS Office, Stakeholder management