Junior IT Technical Support Engineer, KRAKÓW

• At least 0,5-1 year of IT support experience
• Basic knowledge of Windows and Microsoft 365
• Good troubleshooting and communication skills
• Experience working with tickets or incidents
• English at B2 level or above
• Willingness to learn and develop technical skills

We are looking for a Junior IT Technical Support Engineer with some experience in IT support, helpdesk, service desk, or application support.

Nice to Have

Knowledge of at least one of the following:

• Azure, Entra ID / Active Directory
• Intune or device management
• Exchange Online, Outlook, or Teams
• Windows Server, Linux, or virtual machines
• SQL, Power BI, or Power Platform
• Networking basics
• PowerShell

,[Provide technical support via email, phone, and ticketing systems, Diagnose and resolve issues related to applications, Windows, Microsoft 365, cloud services, and user access, Analyze errors, logs, and system configurations, Document solutions and escalate complex cases, Work according to SLAs and support procedures] Requirements: troubleshooting Additionally: Training budget.